Member Services Coordinator
APCO International•Daytona Beach, FL
•$19 - $21•Onsite
About The Position
APCO International is seeking a dynamic and engaging individual to join their business development team as a Member Services Coordinator. This role is ideal for a self-starter who is highly organized, detail-oriented, and motivated, with superior time management skills. The coordinator will be the primary point of contact for member outreaches, manage administrative duties, prepare invoices, and provide membership data to support association goals. This position plays a key role in supporting the Member Services Department and contributing to the association's growth.
Requirements
- High school diploma or equivalent.
- Minimum 3 years of administrative and/or customer service experience.
- Strong interpersonal skills including written and verbal communications.
- Excellent organizational and customer relations skills.
- Proficiency with Microsoft office suite and standard office equipment.
- Demonstrated ability to multitask and to work independently.
Nice To Haves
- Associate Degree preferred.
- Association experience preferred.
Responsibilities
- Serve as the primary point of contact for all member outreaches.
- Manage essential administrative duties including daily correspondence, phone calls, and membership communications.
- Maintain accurate and up-to-date membership records within the CRM system.
- Prepare invoices for new and renewing members.
- Provide relevant information from membership data to support the association’s goals.
- Maintain and update lists of Association Officers, Chapter Executive Council, President and Secretary, and Committee Chairs.
- Respond promptly and courteously to member inquiries, directing questions to the appropriate resources.
- Collaborate with various departments and volunteer committees as needed.
- Support departmental activities at the Annual Conference, including onsite assistance with the voting booth and association booth.
- Maintain and review standard operating procedures to ensure accuracy and currency.
Benefits
- 401K plan
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
