Member Services Coordinator

Discovery Land Company•Hobe Sound, FL

7d•Onsite

About The Position

The Member Services Coordinator is the initial point-of-contact for members and their guests, and is responsible for providing exceptional experiences, communication, and memories for members, guests, and prospects throughout their time at the Club. The Member Services Coordinator will assist with greetings, reservations, and overall member experience and satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

High school diploma or equivalent.
At least 6 months of prior hospitality experience, customer service, and telephone experience.
Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.
Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.
Experience with Microsoft software and Canva, and a willingness to learn new computer programs that the Club utilizes.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Nice To Haves

College degree in hospitality, communications/marketing, or public relations preferred.

Responsibilities

Meet members/guests upon arrival and departure and greet them by name.
Create and maintain member profiles and preferences.
Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.
Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.
Answer incoming Club phones and transfer where needed.
Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.
Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.
Create invitations or fliers to distribute to membership regarding Club events.
Assist with planning and promoting Club events.
Work closely with Sales to create exceptional experiences for prospects/visitors.
Provide support across Member Services and Club operations as needed, maintaining adaptability in a fast-paced environment.
Other duties as assigned.