Member Services Coordinator

Safety Codes Council•Edmonton, AB

4d•CA$73,600 - CA$96,600•Hybrid

About The Position

The Safety Codes Council (the Council) is a leader in Alberta’s structural and technical safety system. What we do matters – our work helps make the province safer, supports healthy communities, and contributes to lasting economic growth and prosperity. As an independent regulatory agency, the Council is responsible for helping ensure that Alberta’s structures and equipment are safe, accessible, and resilient. We’re looking for a Member Services Coordinator who enjoys building strong relationships, coordinating meaningful work and creating positive experiences for people. This role is part of the Policy and Engagement team and ensures sub-council members have the information, resources, and support they need to contribute effectively.

Requirements

Diploma or equivalent experience in administration, governance support, external relations, or member/volunteer/customer experience.
Equivalent combinations of education and experience may be considered.
Experience coordinating multi-step administrative or service processes.
Experience supporting members (volunteers), partners, or customers.
Experience maintaining accurate records and documentation.
Experience with portals, databases, or records systems.
Strong coordination and organizational skills across multiple priorities.
Strong attention to detail and the ability to maintain complete, accurate, organized, and confidential information.
Strong communication skills, including listening and clear and plain-language writing.
Strong relationship-building skills.
Ability to identify process gaps and recommend improvements.
Digital proficiency with Microsoft 365, CRM systems, and collaboration workspaces.
Ability to learn new systems and use digital and AI-supported tools to support drafting, summarizing, organizing, reporting, and workflow efficiency.
Ability to exercise judgment and escalate appropriately.
Ability to work collaboratively across teams and with customers.

Nice To Haves

Experience in governance, boards, committees, or similar environments is preferred.
Experience working as a Legal Assistant or in a similar role would be an asset.

Responsibilities

Build meaningful relationships with members
Be the go-to support for sub-council members, helping them stay informed, connected, and successful in their roles.
Create a seamless member experience
Coordinate onboarding, appointments, participation, recognition, and transitions, ensuring every interaction is positive, organized, and well supported.
Keep governance running smoothly
Coordinate records, meetings, documentation, and key processes that help sub-councils operate effectively and make informed decisions.
Coordinate engagement and appeals activities
Support hearings, meetings, and engagement initiatives by managing schedules, communications, logistics, and follow-up activities.
Make services better
Look for opportunities to simplify processes, improve tools and communications, and enhance the experience for members and partners.