Member Services Coordinator
Cliffs Club Services•Travelers Rest, SC
•Onsite
About The Position
The Member Services Coordinator is a high-profile service and hospitality position. This employee will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services.
Requirements
- Must have a positive attitude, image and presentation
- Must be passionate about exemplary customer service and sincerely enjoy working with people
- Must have excellent communication skills and an outgoing and friendly personality
- 2 years minimum experience working in an administrative or customer support role
- Demonstrate problem solving skills
- Proficient in Word, Excel, PowerPoint, design software, databases and other basic computer skills
- Must have a valid drivers license, to be covered under company vehicle policy
- Provide shuttle service as needed
Nice To Haves
- Experience in a Hospitality and Service setting a plus
- Associate degree preferred
Responsibilities
- Coordinate Club interclub marketing efforts
- Coordinate and Monitor Club communications with the members
- Provide reception Services during department hours of operation
- Provide Concierge Services to members and guests
- Maintain a catalogue of preferred vendors and service providers
- Facilitate the use of club amenities and services for membership
- Utilize creative planning for member and guest special services
- Assist in planning Club events
- Assist with new member packets, orientations, and prospective member amenity tours
- Provide shuttle services as needed
Benefits
- Employee appreciation parties and team building events
- Premier training
- Excellent compensation
- 10 vacation days
- 9 paid holidays (Full Time Employees)
- health
- telehealth
- vision
- dental
- short term/long term disability
- pet insurance
- 401(k) with employer contribution
- Employee Wellness Monetary Incentives
- A work/life balance!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
