Member Services Coordinator

Cliffs Club Services, LLC • Travelers Rest, SC

3d • Onsite

About The Position

The Member Services Coordinator is a high-profile service and hospitality position. This employee will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas: Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services.

Our Mission is to deliver high-quality experiences and activities by building a strong team of associates whose focus is practicing excellence through relationship-building and industry best practices designed to enrich the lives of our members and staff. If you’d like to be challenged daily, advance in your career and be a part of something bigger than any one individual, The Cliffs is the place for you!

Requirements

• The successful candidate will have a positive attitude, image and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality
• 2 years minimum experience working in an administrative or customer support role.
• Demonstrate problem solving skills
• Proficient in Word, Excel, PowerPoint, design software, databases and other basic computer skills.
• Must have a valid drivers license, to be covered under company vehicle policy
• Provide shuttle service as needed

Nice To Haves

• Experience in a Hospitality and Service setting a plus.
• Associate degree preferred

Responsibilities

• Coordinate Club interclub marketing efforts
• Coordinate and Monitor Club communications with the members
• Provide reception Services during department hours of operation
• Provide Concierge Services to members and guests
• Maintain a catalogue of preferred vendors and service providers
• Facilitate the use of club amenities and services for membership
• Utilize creative planning for member and guest special services
• Assist in planning Club events
• Assist with new member packets, orientations, and prospective member amenity tours
• Provide shuttle services as needed

Benefits

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Premier training
• Excellent compensation including 10 vacation days and 9 paid holidays (Full Time Employees)
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution
• Employee Wellness Monetary Incentives
• A work/life balance!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree