Member Services Coordinator

World 50 Group • Atlanta, GA

11h • Hybrid

About The Position

The Member Services Coordinator supports the teams responsible for delivering member experiences across multiple World 50 Group communities. The role is foundational to the Memberships team and involves managing a range of tasks, from maintaining accurate member information in the CRM to supporting detailed group-related projects. The coordinator helps ensure members receive personalized service and exceptional care.

World 50 provides training and support to help coordinators expand their skills. As they master the role, they may have the opportunity to partner with a single membership community and collaborate with its Group Leader to enrich the member experience. Employees work a hybrid schedule, with at least two days per week in their local office; additional office use is welcome where possible.

Requirements

• Bachelor’s degree; Business, International Relations, Economics, or a similar field is preferred.
• 0–3 years of experience in hospitality, customer service, retail, or events.
• Strong knowledge of Microsoft Office Suite.
• Growth mindset, personal drive, willingness to seek feedback, ownership of mistakes, and commitment to continuous learning.
• Curiosity about wider business impact and interest in finding innovative ways to solve problems and improve processes.
• Ability to work autonomously and collaborate effectively with a team.
• Strong organizational and detail-oriented skills, including managing inboxes, schedules, and complex calendars.
• Effective time management and prioritization skills, including meeting deadlines and using productivity tools.
• Responsive, professional customer-service approach and interest in anticipating member needs.
• Clear, timely, and professional written and verbal communication.
• Ability to build trust and accountability with internal teams and external members.

Nice To Haves

• Experience with a CRM database, such as Salesforce.

Responsibilities

• Work closely with World 50 communities to execute membership activities.
• Create and maintain accurate member information in Salesforce to shape members’ experiences.
• Manage special projects and research related to membership communities.
• Draft emails and other information for members.
• Assist with event details and logistics, including name cards, member intelligence, and bios.
• Help Member Services Associates prepare for and follow up on member interactions, including pre-call research, call notes, check-in meetings, and Salesforce data entry.

Benefits

• Targeted career development.
• Compensation that rewards high performance.
• Flexibility to balance member, team, and personal needs.
• Training and support to expand skills.
• Potential opportunity to partner with a single membership community and its Group Leader.
• Direct access to top executives and strategic business insights.
• A safe, human-centered culture where employees can build things that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level