Team Member Services Coordinator

Portillo’s • Oak Brook, IL

9d • Hybrid

About The Position

The Team Member Services Coordinator serves as a primary resource for Portillo’s team members and leaders, providing accurate, compliant, and timely support for questions about employment, benefits, time off, compensation, pay stubs, and team member records. The role supports corporate onboarding, I-9 and E-Verify processing, background check administration, HRIS data integrity, legal and compliance requests, reporting, and offboarding.

The position is based at Portillo’s Restaurant Support Center in Oak Brook, Illinois. On-site presence is required Monday through Thursday, with flexibility to work remotely on Fridays. Occasional local travel may be required, less than 5%. The role reports to the Director, Total Rewards & Team Member Services and works with team members, field leaders, senior leaders, Restaurant Support Center departments, and Portillo’s Food Service, including Payroll, Benefits, Legal, IT, and People Business Partners.

Requirements

• High school diploma or GED.
• 1–2 years of Human Resources experience.
• Proficiency in Microsoft Word, Excel (sorting, filtering, and basic formulas), and Outlook.
• Strong organizational and follow-through skills.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to handle confidential and sensitive information with discretion.
• Flexibility and ability to work in a fast-paced environment, meet deadlines, and manage multiple projects.
• Strong written and verbal communication skills, including the ability to explain HR policies and processes clearly to team members at every level.
• Ability to adapt effectively to changing and new priorities.
• Ability to manage a high volume of inquiries and emails efficiently.

Nice To Haves

• Experience working in Workday.

Responsibilities

• Respond to Human Resources help desk and ticket inquiries within established service-level agreements, providing accurate guidance or escalating as appropriate.
• Document inquiries and resolutions in the ticketing system; use trends to identify recurring issues, update FAQs and knowledge articles, and recommend process improvements.
• Serve as a point of contact for team members and managers regarding HR processes and policies.
• Manage end-to-end onboarding for corporate team members and facilitate orientation, ensuring new hires have the information, tools, and resources they need.
• Manage the I-9 process, including completion, verification, remediation, re-verification, deadline monitoring, and records retention and storage.
• Manage the E-Verify process and vendor relationship, including timely case creation and resolution of tentative non-confirmations in accordance with program requirements.
• Support employment eligibility and compliance processes.
• Own the background check process, including initiating checks, reviewing results, and escalating adjudication needs according to policy.
• Audit Workday and related HR systems for data accuracy and integrity and resolve discrepancies.
• Process or correct team member data changes, including personal information, job and position changes, organizational assignments, and transfers.
• Handle sensitive team member information confidentially and with discretion and professional judgment.
• Run standard Workday reports and maintain current standard operating procedures for Team Member Services processes.
• Prepare and submit the California Bureau of Labor Statistics quarterly report accurately and on time.
• Fulfill legal team data requests, including employment verifications, litigation holds, and records requests.
• Maintain compliant paper and physical file practices, including proper storage, retention, and secure handling of employee records.
• Gather and organize documentation for data requests.
• Stay current on federal, state, and local requirements affecting team member records and I-9s.
• Administer the exit survey distribution process.
• Process system-access removal for terminations when requested.
• Perform other duties as assigned.

Benefits

• Participation in a discretionary bonus program based on company and individual performance.
• Monthly technology reimbursement.
• Quarterly Portillo’s gift cards.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Life insurance.
• 401(k) plan with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED