Member Services Associate

The Stovall House•Tampa, FL

7d•Onsite

About The Position

The Member Services Associate is responsible for providing, maintaining, and promoting hospitality at the highest level at all times. Welcoming and serving members in a courteous, efficient, and friendly manner, both face-to-face and on the phone. The main goal of this role is to provide the member and/or guest with an experience that will always be remembered and with the highest level of responsiveness.

Requirements

Confident communicator with exceptional people skills
Professional and welcoming personality
Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously
Can execute tasks within a timely manner
Highly motivated and experienced individual who has worked in a similar role
Strong organizational and follow-up skills
Accuracy and attention to detail
Genuine passion and enthusiasm to learn
Ability to work in a fast-moving and dynamic environment
Proficient in Outlook, Word, Excel and PowerPoint: can work on both MAC and PC
Impeccable appearance and personal grooming
Ability to work a flexible schedule, including day shifts, evening shifts, holidays, and weekends.
Proficient in Outlook, Word, Excel and PowerPoint: can work on both MAC and PC

Responsibilities

Creating an atmosphere around the reception area that welcomes people and proactively anticipates the needs of the members and or their guests so solutions can be offered before being requested.
Greeting every member or guest that enters the property with courtesy and urgency.
Having knowledge of all in-house and arriving members and guests.
Providing personal services of the highest level that may include, but not limited, to restaurant reservation, room check in, direct members and or guests to hostess for dining or event space as requested, etc.
Answering, recording, and processing all guest calls, messages, requests, questions, or concerns.
Ensuring every member interaction is professional, personal, and a seamless experience.
Partnering with other departments to ensure a consistent member experience by effectively communicating with all staff.
Familiarization of the club's current programming and promotions to provide accurate information to members.
Projecting an approachable and professional image in personal appearance and conduct.
Maintaining a work environment of cleanliness and organization.
Monitoring and ensuring booking inquiries and walk-ins are managed professionally and expediently.
Efficiently completing tasks and/or projects given from direct reports.
Supporting the management team as needed.