Member Services Associate

Discovery Land Company•La Quinta, CA

9d•Onsite

About The Position

The Madison Club is seeking a full-time, seasonal Member Services Associate from October 2026 to June 2027. This role is crucial for assisting in the daily operations of Member Services, aiming to provide an unparalleled experience and service to members and guests. The position requires a flexible schedule, availability to work weekends and holidays, with an understanding that time off requests will not be honored during March or April due to key event and festival months. The Madison Club is a private residential community offering exclusive golf and club facilities in an intimate and sophisticated setting, known for its five-star dining, member events, wellness amenities, and Outdoor Pursuits program. Discovery Land Company, the operator, focuses on creating unique environments for individuals and families to learn, grow, and play.

Requirements

High school diploma or equivalent.
1-2 years of hospitality experience, customer service and telephone experience.
Must have an outgoing & well-spoken personality and be able to clearly interact verbally with members and guests.
Must be responsible, dependable, outgoing, and friendly, as well as patient and courteous with members/guests and other co-workers.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Must be able to take direction and complete tasks without the need for managerial follow-up.
Applicant must be efficient, detail-oriented.
Must have strong communication skills.
Must be self-motivated with the ability to think on their feet.
Must learn member names and use them in greeting members.
Must have professional appearance and grooming.
Must follow dress code/uniform policies.
Operate a computer, fax, copier, and other office equipment.
Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes.
May be required to lift objects weighing more than 25 pounds.
Must be able to sit or be on your feet for long periods of time.
Must be prepared to go above and beyond normal expectations daily as pertaining to the membership and their requests.

Nice To Haves

College degree preferred.
Preferred candidates will have a flexible schedule.
Preferred candidates will be able to work weekends & holidays.
Preferred candidates will understand that time off requests will not be honored during March or April (key event/ festival months).

Responsibilities

Assist in the daily operation of Member Services.
Assist with reservations, itineraries, travel, entertainment tickets, and general requests.
Maintain the game room, movie theater, and an organized workspace while assisting members and guests.
Monitor incoming club phone calls.
Assist with promoting Club events.
Create invitations or fliers to distribute to membership regarding Club events.
Assist members with specific questions and requests.
Update member profiles.
Greet members and guests by their last name.
Perform other duties as assigned by the Manager.