Member Services Associate
About The Position
The Member Services Associate plays a vital role in advancing the YMCA’s mission of strengthening community by connecting people to their potential, purpose, and one another. This position serves as the first point of contact for members and guests, ensuring a welcoming environment and providing exceptional customer service. By building relationships, processing memberships, and supporting engagement, the Member Services Associate creates meaningful connections that strengthen belonging. Guided by the YMCA’s core values—Caring, Honesty, Respect, and Responsibility—we foster a culture that is Welcoming, Genuine, Hopeful, Nurturing, and Determined.
Requirements
- Must be at least 18 years of age.
- Previous customer service, sales, or related experience preferred.
- Strong interpersonal and problem-solving skills.
- Ability to relate effectively to people of diverse backgrounds and experiences.
- Basic computer skills required; familiarity with membership software preferred.
- Ability to work independently with minimal supervision.
- Understands that the YMCA is a public accommodation committed to compliance with the Americans with Disabilities Act (ADA).
- YMCA-approved Bloodborne Pathogens Training (or willingness to complete within designated timeframe upon hire)
- Mandatory Child Abuse Reporting Certification (or willingness to complete within designated timeframe upon hire)
- Emergency Procedures Training (or willingness to complete within designated timeframe upon hire)
- CPR and First Aid Certification (or willingness to complete within designated timeframe upon hire)
Nice To Haves
- Familiarity with membership software preferred.
Responsibilities
- Provide excellent service to members, guests, and participants in person, over the phone, and online.
- Process sales transactions, reconcile cash drawers, and ensure accuracy in membership and program registrations.
- Conduct tours that highlight YMCA mission and values; promote and sell memberships.
- Greet members and guests with professionalism and the Y-Voice: Welcoming, Hopeful, Determined, Genuine, and Nurturing.
- Support members by answering questions, resolving concerns, and connecting them with programs and opportunities.
- Maintain lobby and front desk areas to ensure a safe, clean, and welcoming environment.
- Build authentic relationships with members, helping them feel connected to the YMCA and one another.
- Apply YMCA policies, standards, and procedures consistently.
- Uphold professional conduct, appearance, and integrity in all interactions.
- Attend required trainings, meetings, and organizational events.
- Perform other duties as assigned in support of the YMCA’s mission and strategic goals.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
