Member Services Associate

Power Wellness•Fayetteville, GA

2d•Onsite

About The Position

The Member Services Associate provides a high level of customer service to facility members, guests, and prospective members. The role provides membership information, supports enrollment procedures, promotes ongoing customer satisfaction, and contributes to membership recruitment and retention. The associate also sells memberships and ancillary services, schedules appointments, and supports front-desk operations at Piedmont Wellness Center.

Requirements

Excellent interpersonal and communication skills, and the ability to work with members in a positive, service-based manner.
Ability to multitask and maintain a controlled, professional demeanor.
Proficient computer skills.
CPR/AED certification required within 90 days of hire.

Nice To Haves

High school diploma or GED preferred.
One-year certificate from a college or technical school preferred.
At least six months of related experience or training preferred.
Two to three years of sales, reception, and computer skills preferred.

Responsibilities

Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, guest and member check-in, appointment check-in, member feedback, lost-and-found items, and information about scheduled activities and events.
Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
Schedule appointments in the Compete core business software, make reminder calls, process cancellations, and notify associates of appointments according to policy.
Follow opening and closing procedures, balance drawers from daily sales, and apply credit-card and check policies and cash-drawer procedures.
Enroll members through contracts by explaining memberships, obtaining signatures and payment, and providing the member handbook.
Communicate effectively by radio with other departments as needed.
Work toward established satisfaction metrics, including Secret Shops and Member Survey scores.
Maintain an average of five working shifts per month to ensure the ability to perform the job.
Stand for the length of a shift, generally three to six hours at a time.
Perform other duties as assigned.