Member Services Associate

Flatrock Motorclub • Rockwood, TN

3d • Onsite

About The Position

The Member Services Associate serves as a key ambassador for Flatrock Motorclub, delivering exceptional service and creating memorable experiences for members and guests. This position is instrumental in supporting administration of the Club system and daily delivery of service across the operation at the clubhouse concierge desk and member events while ensuring members receive personalized attention and a world-class hospitality experience. The ideal candidate is professional, welcoming, energetic, detail-oriented, and passionate about providing outstanding service in a luxury motorsports community.

Requirements

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Professional appearance and demeanor.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and courteous in a fast-paced environment.
• Proficiency with Microsoft Office and general computer systems.
• Ability to work independently and as part of a team.

Nice To Haves

• Previous hospitality, customer service, concierge, retail, country club, resort, or luxury service experience preferred.

Responsibilities

• Welcome members, guests, and visitors in a professional, friendly manner.
• Serve as a point of contact for member inquiries, requests, and concerns.
• Assist members with their Club app, reservations, event registration, activity scheduling, and general club information.
• Maintain a strong knowledge of club amenities, services, events, and policies.
• Provide personalized service and proactively anticipate member needs.
• Assist with new member onboarding and orientation experiences.
• Support daily clubhouse operations and maintain a clean, organized, and welcoming environment.
• Assist with member and guest check-in procedures.
• Coordinate across departments to ensure seamless member experiences.
• Monitor clubhouse activity and communicate member needs to leadership when appropriate.
• Support setup, execution, and breakdown of member events, track days, social gatherings, and special activations as needed.
• Provide hospitality support during club events and race weekends.
• Support event logistics, registration, and attendee communications.
• Ensure event spaces are properly prepared and maintained.

Benefits

• Pre-employment drug screening
• Background check

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED