Member Services Associate

Bok Tower Gardens, Inc. • Lake Wales, FL

6d • Hybrid

About The Position

The Member Services Associate provides financial support for Bok Tower Gardens by assisting current members and inviting Gardens visitors to join. The position provides high-quality service and appreciation to members through in-person interactions, events, telephone conversations, email, and postal mail. This role consistently upholds and supports Bok Tower Gardens’ mission, vision, and cultural values.

Requirements

• High school diploma or equivalent
• Previous experience in an office setting, customer relationship management, and/or a public-facing customer service role.
• Strong written and verbal communication skills.
• A positive professional manner.
• Accuracy and discretion.
• Ability to engage people with varied backgrounds and interests.
• Ability to prioritize assignments and deadlines.
• Ability to resolve concerns independently.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft 365, including Outlook, Word, and Excel.

Nice To Haves

• Donor database or CRM experience is preferred.

Responsibilities

• Accurately enter and maintain member contact information and other database records; participate in data hygiene projects and protect sensitive and confidential information.
• Respond to membership and registration questions from visitors, members, and donors in person, by telephone, and by email, providing personalized, professional service and resolving concerns.
• Process membership applications accurately and efficiently and prepare and mail membership cards.
• Collaborate with the Philanthropy & Membership and Visitor Engagement teams to meet revenue and performance goals and generate increased financial support.
• Share opportunities for participation in Gardens events and activities with current and prospective members and donors.
• Conduct outreach through telephone calls, email, in-person events, and other engagement efforts; deliver personalized tours for members and their guests.
• Provide administrative support for member, donor, and prospect interactions and assist with special events as needed.
• Follow Gardens policies and procedures and perform other appropriate duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED