Member Services Associate

Power Wellness • Ann Arbor, MI

1d

About The Position

The Member Services Associate provides customer service to members, guests, and prospective members of The Health and Fitness Center at Washtenaw Community College. The role provides membership information, handles enrollment, supports ongoing customer satisfaction, and helps recruit and retain members. Power Wellness manages fitness and wellness centers for hospitals, healthcare systems, universities, and community colleges, providing customized services designed to support health and community wellness.

This is a part-time position requiring weekend availability. Associates are expected to maintain an average of five working shifts per month and must be able to stand for the length of a shift, generally three to six hours at a time.

Requirements

• Excellent interpersonal and communication skills, with the ability to work positively and service-mindedly with members.
• Ability to multitask and maintain a controlled, professional demeanor.
• Proficient computer skills.
• CPR/AED certification required within 90 days of hire.
• Ability to stand for the length of a shift, generally three to six hours at a time.

Nice To Haves

• High school diploma or GED preferred.
• One-year certificate from a college or technical school preferred.
• At least six months of related experience or training preferred.
• Two to three years of sales, reception, and computer skills preferred.

Responsibilities

• Oversee service-desk interactions, including opening and closing procedures, answering phones, point-of-sale transactions, guest registration and fees, student and college guest passes, appointment check-ins, member feedback, lost and found, and providing information about scheduled activities and events, including sign-ups and fees.
• Promote and sell memberships and ancillary services, including personal training, massage therapy, medically integrated programs, and nutrition services.
• Schedule appointments using Compete business software, including reminder calls, cancellations, and notifying associates of appointments according to policy.
• Follow opening and closing procedures, balance drawers from daily sales, and apply credit card, check, and cash-drawer procedures.
• Enroll members through contracts, explain memberships, obtain signatures and payment, and provide the member handbook.
• Communicate effectively by radio with other departments as needed.
• Work toward established member and guest satisfaction metrics, including Secret Shops and Member Survey scores.
• Maintain an average of five working shifts per month.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED