Member Services Associate- August 2026 (Charleston, SC)

PURE Insurance • Charleston, SC

2d • $45,000 - $49,667 • Onsite

About The Position

The Senior Member Services Associate is a key member of the Member Services team reporting to the Member Services Supervisor. The primary goal of this position is to deliver flawless service to our members and independent agency partners. This person will ensure efficient and quality customer interactions, respond to inquiries, and process transactions.

Requirements

• At least 2 years of customer service experience in a high volume, fast paced environment preferred where multitasking and organizational skills are required.
• Data entry and database management experience and working knowledge of excel, word, and email applications.
• Property and Casualty insurance experience preferred; working with high net worth clientele a plus.
• Outstanding customer service skills including excellent interpersonal, listening, written, and oral communication skills.
• Ability to demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility.
• Agile learner who can quickly absorb information and apply it to current business situations.
• Demonstrated success with leadership capabilities

Nice To Haves

• A Bachelor’s degree is preferred.

Responsibilities

• Provide exceptional customer experience and maintain duties and responsibilities as outlined under the Member Services Associate role
• Act as primary mentor in new hire training for regional team while sustaining relevancy of training manual and materials
• Observe authority statement designated on experience and tenure when processing transactions in policy administration system
• Lead ad-hoc special projects on direction of Director of Member Services and Team Lead
• Maintain ownership of additional responsibilities based on location and team size
• Receive preferential choice for scheduling, based on specialty, role and assignment
• Participate in peer- review quality control audits with Team Leads
• Assist Team Lead in talent acquisition process including sourcing, recruiting, and interviewing
• Develop specialty expertise in selected area to provide enhanced support for team

Benefits

• Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
• Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
• Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
• A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior