Associate Member Advocate Training Program- August 2026 (Charleston, SC)

PURE Insurance•Charleston, SC

13h•Hybrid

About The Position

We are a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave. We want to be transparent about what we expect from each other. From PURE, you can expect: Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards. Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like. Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree. A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.

Requirements

You know your way around a computer.
You can easily switch between multiple applications to complete a task.
Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store).
You take pride in your work.
Communicate your thoughts clearly (over the phone and in writing).
Your friends and family describe you as a person with integrity.

Nice To Haves

Aim to bring your best every day.
Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
Get comfortable being uncomfortable: we face tough moments and obstacles with a “courage over comfort” approach and a positive, solutions-oriented mindset.
Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.

Responsibilities

Provide exceptional service to our members during difficult times.
Spend the majority of your day taking phone calls from our members, taking first notice of loss.
Deliver exceptional customer service during all interactions with members.
Provide proactive member outreach, and handle service requests to completion; focusing on empathetic service, active listening, and building trust.
Handle follow-ups on glass and tow auto claims, applying coverage, setting reserves, and bringing claims to resolution.
Quickly respond to member and agent inquiries via telephone, email and mail, making it easy for them to work with us.

Benefits

Opportunities to stretch and grow
Professional and personal development
On-the-job learning
Clarity and kindness
Support in good times and bad
A community that cares
Eight-week paid onboarding program
State licenses and designations (Property & Casualty Claims Adjuster License)
Regularly scheduled 1X1s with their manager
Commuter support of $100 per month
Eligible for overtime
Promotion to Member Advocate within six months with a salary increase to $55,500