Member Services Associate- August 2026 (Scottsdale, AZ)

PURE Insurance•Scottsdale, AZ

2d•Hybrid

About The Position

We are a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. We provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. We aim for our members to love their insurance. It is our mission is to create a membership experience so compelling that our members never want to leave.

Requirements

Know your way around a computer.
Can easily switch between multiple applications to complete a task.
Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store).
Take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.

Responsibilities

Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy

Benefits

Opportunities to stretch and grow: your professional and personal development matters to us. We’re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it’s easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.
Comprehensive paid onboarding program
Complete set of home office equipment
Regularly scheduled 1X1s with their manager
Feedback is a gift, and everyone at PURE strives to be better than the day before.
Invest in our employees’ professional and personal development
Commuter support of $100 per month to those who commute into a PURE office three days or more a week.
Overtime pay
Monthly $500 Exceptional Performance bonus that has no cap on the number of winners!
Regularly considered for salary increases every six months