Member Services Associate- Golf Shop
About The Position
The Member Services Associate delivers an exceptional, hospitality-driven experience within a premier private club environment. This role blends retail, member services, and daily golf operations to create a seamless and elevated experience for every member interaction. This is not a traditional retail position. The golf shop is a bright, beautifully designed space featuring a curated mix of golf apparel, equipment, and lifestyle merchandise. The ideal candidate is professional, personable, and committed to providing outstanding service while building meaningful relationships with members. Golf knowledge is a plus, but not required.
Requirements
- High School Diploma or equivalent required
- Strong commitment to delivering exceptional customer service in a private club or hospitality setting
- Excellent interpersonal and communication skills with the ability to build relationships and trust
- Professional, polished, and approachable demeanor
- Strong organizational skills with attention to detail
- Ability to multitask and remain composed in a fast-paced environment
- Self-motivated with the ability to work both independently and as part of a team
- Basic proficiency in Microsoft Office (Word, Excel, Outlook)
Nice To Haves
- Prior retail, hospitality, or customer service experience preferred
- Experience in a private club or high-end service environment is a plus
- Familiarity with point-of-sale systems (Jonas preferred)
- Interest in retail, apparel, or lifestyle brands; golf knowledge is a plus but not required
Responsibilities
- Provide warm, personalized service to all members and guests, creating a welcoming and elevated experience
- Support daily retail operations including merchandise sales, transactions, and member assistance
- Answer phone calls, assist with tee times, and respond to member inquiries with accuracy and professionalism
- Maintain a clean, organized, and visually appealing shop environment at all times
- Assist with merchandising, including product displays, restocking, and inventory organization
- Assist members with purchases, special orders, and follow-up communication through completion
- Maintain knowledge of all merchandise, brands, and services offered in the golf shop
- Assist with opening and closing procedures, including register reconciliation and system summaries
- Support tournaments, events, and daily golf operations as needed
- Uphold club policies including dress code, guest privileges, and pace of play guidelines
- Maintain a professional appearance and conduct at all times
- Promote a positive, team-oriented environment and collaborate effectively with all departments
- Perform additional duties as assigned by management
Benefits
- Comprehensive benefits package including medical, dental, vision and 401k.
- Uniforms
- Access to premium brands carried in the golf shop
- Playing privileges on two championship golf courses
- Use of driving range and practice facilities during designated times
- Work in a beautifully designed, elevated retail environment
- Be part of a supportive, close-knit golf shop team
- Opportunity to build meaningful relationships with a consistent, engaged membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
