Member Services and Operations Coordinator - HHPC

San Juan College•Farmington, NM

32d•Onsite

About The Position

Join San Juan College’s Health and Human Performance Center as our Member Services and Operations Coordinator! This is an exciting opportunity for a people-focused professional who enjoys leading teams, creating great customer experiences, and keeping a busy facility running smoothly. You’ll oversee daily operations, supervise and develop frontline staff, coordinate facility use and events, and help solve the day-to-day needs of our members. If you’re an organized problem solver who enjoys working with students, employees, and the community, we’d love to hear from you. Why San Juan College? At San Juan College, our mission is to educate and empower individuals to thrive in an ever-changing world. We foster a culture built on Innovation, Collaboration, Accountability, Respect, and Excellence, and we're committed to supporting both our students and employees. Located in Farmington, New Mexico, in the heart of the Four Corners, you'll enjoy an outstanding quality of life with endless outdoor recreation, a vibrant arts community, and easy access to Durango, Moab, Santa Fe, and Albuquerque.

Requirements

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with an associate’s degree.
Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with two to three years’ experience or service.
Cover Letter (Required)
Curriculum Vitae (CV) or Resume (Required)
List of 3 Supervisor References. (Required)

Nice To Haves

Unofficial Transcripts (Optional)
Letters of Recommendation (Optional)

Responsibilities

Oversees supervision of day-to-day operations of the HHPC, in support of the Director.
Coordinates facility usage for college events, community events, and special events.
Hires, trains, assigns, directs, supervises, and evaluates facility managers, member services staff, facility aides, and fitness aides.
Works closely with the coordinators of Health and Wellness Programing and Outdoor Recreation to provide services for students, faculty, staff and community.
Resolves customer complaints; issues refunds; resolves registration issues and payment problems.
Coordinates with Business Office to manage financial processes including daily deposits in Transact, credit card reconciliation and associated functions.
Operates and manages the membership management database system; runs reports as needed; identifies and reports software issues; assists in resolving issues.
Develops, implements and reviews policies and procedures.
Oversees corporate accounts, including rates, on-site registration and billing.
Oversees locker rentals, expiration notices, and cleanout.
Reviews staff time entry and processes employee time sheets.
Works flexible schedule as necessary, may include evenings and weekends.
Performs related duties.