Member Service Specialist- Mechanicsville, VA
About The Position
Virginia Farm Bureau Companies is hiring a part-time Member Service Specialist for its Hanover County Farm Bureau office in Mechanicsville, Virginia. The specialist is a customer-facing contact for members who call, email, or visit, and provides administrative and sales support to the team while helping keep the county office operating smoothly. The role is scheduled for 22.5 hours per week over three days, from 8:30 a.m. to 5:00 p.m., and pays $17–$20 per hour. The position includes paid training for licensing and standard sales training, along with ongoing development and support. The employee must obtain a Property & Casualty license within three months of starting and keep it current through continuing education. The role is non-exempt and reports to the Agency Manager.
Requirements
- High school diploma.
- Obtain a Property & Casualty license within three months of employment.
- Keep the Property & Casualty license current through continuing education credits.
Responsibilities
- Answer member questions by phone, email, and in person.
- Process payments, submit claim reports, and prepare certificates of insurance and binders.
- Prepare correspondence and process Tier 1 insurance policy changes.
- Quote home and auto insurance and process new business.
- Promote cross-selling and schedule appointments for agents.
- Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products.
- Promote the Healthcare operation, understand basic product offerings, and collect information for referrals.
- Support and promote county Farm Bureau activities.
- Maintain county Farm Bureau records, files, and permanent documents.
- Maintain the county Farm Bureau financial accounting system, record money transactions, and make bank deposits.
- Maintain accurate membership information, including renewals, new membership numbers, paid-member listings, the annual membership service check, and membership-system data entry.
- Ensure the county adheres to the membership policy.
- Help plan county board meetings and other meetings or events; attend board meetings, record minutes, and maintain minute books.
- Maintain close contact with the County President and Directors about membership and service programs.
- Open and close the office and keep office supplies stocked.
- Use computer programs for county Farm Bureau and insurance company operations.
- Operate office equipment, including the telephone, printer, and postage machine.
- Attend required training sessions and complete assigned in-office training.
- Perform other duties as requested by the manager.
Benefits
- Paid training for licensing and standard sales training.
- Ongoing development and support.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
