Member Service Specialist- Rocky Mount, VA- Franklin County
About The Position
The Member Service Specialist serves members of the Franklin County Farm Bureau from its branch office in Rocky Mount, Virginia. This customer-focused role answers member questions, supports the sales team, maintains county Farm Bureau records and financial information, and helps keep office operations running smoothly. The position includes member service, insurance processing and sales support, membership administration, and assistance with county meetings and activities. The position is full-time and non-exempt, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The employee must earn a Property & Casualty license within three months of starting and maintain it through continuing education. The employer pays for licensing training.
Requirements
- High school diploma.
- Earn a Property & Casualty license within three months of employment; training is paid for by the employer.
- Maintain the insurance license through continuing education credits.
Responsibilities
- Answer member questions by phone, email, and in person.
- Process payments, submit claim reports, and prepare certificates of insurance and binders.
- Prepare correspondence and process Tier 1 insurance policy changes.
- Quote home and auto insurance and process new business.
- Promote cross-selling and schedule appointments for agents.
- Promote FB Bank products and support sales of Southern Farm Bureau Life Insurance products.
- Promote the Healthcare operation, understand basic product offerings, and collect information needed for referrals.
- Support and promote county Farm Bureau activities.
- Maintain county Farm Bureau records, files, and permanent documents.
- Maintain the county Farm Bureau financial accounting system, record money transactions, and make bank deposits.
- Maintain accurate membership information, including processing renewals, assigning membership numbers, maintaining required paid-member listings, conducting annual membership service checks, and entering data into the membership system.
- Ensure the county adheres to the membership policy.
- Help plan county board meetings and other meetings or events; attend board meetings, record minutes, and maintain minute books.
- Stay in close contact with the County President and Directors about membership and service programs.
- Open and close the office and keep office supplies stocked.
- Use computer programs designed for county Farm Bureau and insurance company use.
- Operate office equipment, including the telephone, printer, and postage machine.
- Attend required training sessions and complete in-office training as instructed.
- Perform other duties as requested by the manager.
Benefits
- Medical insurance beginning on the first day.
- Dental insurance beginning on the first day.
- 401(k) with a 6% company match.
- 20 days of paid time off each year.
- Paid licensing and standard sales training.
- Continuing education reimbursement.
- Ongoing development and support.
- Legal Shield resources.
- Flexible spending account.
- Gym membership discounts for field employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
