Teller/Customer Service - Sunrise Town Center Branch
About The Position
As a Member Service Specialist (Teller/Customer Service) at SCCU’s Sunrise Town Center Branch, you will provide exceptional service by assisting members with deposits, loans, and new account processing. You will assess member needs, recommend relevant SCCU products, and resolve issues efficiently. The role serves members through transactions, account maintenance, and consultation on SCCU products and services. This is a full-time position during branch operating hours: Monday through Friday, 8:00 a.m.–6:00 p.m., and Saturdays, 8:45 a.m.–1:15 p.m., on rotation. The starting salary is $17.91–$18.97 per hour, with eligibility for one SCCU annual bonus.
Requirements
- High school diploma or equivalency.
- At least 6 months of customer service and/or cash handling experience is preferred.
Nice To Haves
- At least 6 months of customer service and/or cash handling experience.
Responsibilities
- Meet established sales and service goals through effective sales and service skills.
- Consult with members about SCCU products and services and recommend additional offerings to meet their needs.
- Periodically serve as floor manager by assessing walk-in members’ needs, directing them to appropriate information sources, maintaining lobby efficiency, and minimizing wait times.
- Perform transactions including deposits, withdrawals, payments, and sales of monetary instruments.
- Accurately balance cash, monetary instruments, and daily work to protect member account integrity.
- Service existing deposit and loan accounts, assist with transactions and account maintenance, and meet or exceed member expectations.
- Use the computer terminal and online system, including general ledger fee and transaction codes, to produce accurate work.
Benefits
- Flexible schedule options.
- On-the-job training and career growth opportunities, including eligibility for promotion after 12 months.
- Eligible for one SCCU annual bonus.
- Medical, dental, and vision insurance.
- Employee Assistance Program.
- 401(k) match (5%).
- HSA match.
- SCCU-paid short- and long-term disability insurance and life insurance.
- Tuition reimbursement after one year of service.
- 20+ days of PTO, birthday PTO, and 11 federal holidays.
- Discounted loan and credit card rates, and no-fee SCCU accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
