Elk Grove Branch - Member Service Specialist IV (Full-Time)

Golden 1 Talent Acquisition Team•Elk Grove, CA

19d•$26 - $26•Onsite

About The Position

The Member Service Specialist IV works at Golden 1 Credit Union’s Elk Grove Branch, providing members with financial services, transaction support, and guidance. The role processes and audits financial transactions, maintains a cash drawer, supports branch equipment and operations, and identifies opportunities to connect members with relevant products and services. It also includes account opening, consumer loan processing, referrals to home lending and investment partners, and approvals within assigned limits. The specialist helps maintain compliance and protect member and credit union information, identifies and reports suspected fraud, and keeps current with products, services, policies, procedures, and applicable regulations. The position may take the lead on branch opening and closing or run the branch when branch management is absent, and may assist with coaching branch staff.

Requirements

High school diploma or General Education Degree (GED).

Nice To Haves

At least 2 years in a leadership role at another financial institution.
At least 1.5 years in a Member Service Specialist III role.

Responsibilities

Process and audit deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
Provide member services such as cashier’s checks, money orders, savings bonds, wire transfers, additional sub-shares, and debit card issuance.
Assess members’ needs during transactions and identify relevant Golden 1 products or services, documenting opportunities in EnAct.
Identify and report suspected fraudulent activity to management and the Financial Investigations department in accordance with procedures.
Assist with the proper operation of ATMs and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
Take the lead on opening and closing responsibilities, or run the branch, when the Associate Branch Manager or Branch Manager is absent, as required.
Activate the alarm.
Assist branch management in coaching staff to meet or exceed member service objectives.
Verify and approve signature cards in ECM (Enterprise Content Management).
Approve check acceptance within assigned limits.
Maintain confidentiality of member and credit union information.
Maintain current knowledge of Golden 1 products, services, teller policies, and procedures.
Perform other branch operational responsibilities as needed, including TCR, SBO, and safe deposit box duties.
Open deposit and specialty accounts, such as Roth IRAs, and identify members’ financial service needs.
Engage members in consultative dialogue to identify current and future financial needs and document them in EnAct.
Enroll members in Golden 1 channels, including online and mobile services.
Refer members’ home lending and investment needs to appropriate business partners through EnAct.
Process consumer loan applications and complete loan fulfillment when appropriate.
Audit loan reports and provide coaching as needed to help prevent future errors.
Provide approvals within authorized limits assigned by the Branch Manager.
Notarize member documents, including certifications of trust.
Process and approve medallion stamp requests.
Maintain understanding of applicable state and federal credit union compliance laws and regulations, including bank secrecy and anti-money laundering requirements.