Member Service Specialist I

First Heritage Federal Credit Union•City of Corning, NY

3d•$18 - $19•Onsite

About The Position

First Heritage Federal Credit Union is a growing financial institution with nine full-service local locations and more than $800 million in assets. The organization emphasizes members’ and team members’ financial well-being, professional growth, and development. The Member Service Specialist I accurately processes financial transactions and provides information and assistance to members in the lobby, at the drive-through window, or by telephone. The role provides friendly, professional, confidential, and effective service while helping ensure a positive member experience and minimizing wait times. The starting rate is $18.25–$18.75 per hour, based on directly related experience. After six months, strong performance, and completion of training, the role offers an opportunity to move into a Member Service Specialist II position with a salary increase. The position primarily involves sedentary work in an indoor, climate-controlled shared work area with minimal noise. It requires regular computer work, standing for extended periods, occasional lifting of coin bags up to 30 pounds, and the ability to work extended hours when required or requested. Employees may be assigned other duties, and job responsibilities may be modified by management.

Requirements

High school degree or GED required.
Courtesy and tact in interactions with customers and others inside and outside the organization.
Ability to provide information or instructions, update others, or refer inquiries, generally through brief discussions.
Ability to perform job functions independently or with limited supervision and work effectively alone or as part of a team.
Ability to read and follow written and oral instructions, communicate clearly and logically, use basic math skills, and spell accurately at a high-school-graduate level.
Ability to interact calmly and professionally with diverse personalities and demonstrate discretion and high levels of customer service.
Ability to work accurately and maintain composure under deadlines, quality requirements, and fast-paced conditions; effectively handle multiple, simultaneous, and changing priorities.
Ability to exercise discretion with confidential internal and external matters.
Ability to lift cash boxes up to 10 pounds regularly and coin bags up to 30 pounds occasionally, stand for long periods, climb or descend stairs in an emergency, and perform computer work for an average of 6–8 hours per day when necessary.
Ability to operate routine office equipment, including a telephone, copier, facsimile machine, and calculator.
Ability to work extended hours when required or requested by management and maintain regular, reliable, and timely attendance.

Nice To Haves

Cash-handling experience is strongly preferred.
Customer-service experience is strongly preferred.

Responsibilities

Process checking, savings, and loan transactions, including receiving funds, posting transactions, and paying out funds; verbally confirm members’ intended transactions to meet their needs and minimize errors.
Balance the cash drawer daily, report outages to a supervisor, apply policies appropriately, and assist with vault balancing.
Process member requests for money orders, certified checks, check orders, interim statements, plastic cards, and address changes.
Cash checks in accordance with Credit Union policies and federal regulations.
Maintain product knowledge as measured by the annual product knowledge certification assessment.
Research, troubleshoot, and resolve member and internal inquiries about policies, practices, and products.
Assist other departments and branches with transactions as needed and support department and branch managers with member requests and merchant verifications.
Comply with company policies and procedures and applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and Office of Foreign Assets Control requirements.
Remain flexible regarding work hours and Saturdays, and provide backup retail coverage at First Heritage branch locations as needed.
Perform other duties assigned or directed by management.