Team Member Service Center Specialist I
About The Position
This position is the initial point of contact for team member questions about general Human Resources policies, practices, and procedures. It assists with the daily operations of the Team Member Service Center and provides customer service to former, current, and future team members. The role has access to confidential records and is remote. The specialist answers routine questions received by phone, email, or self-service cases, records inquiries in the PeopleSoft case tracking system, and provides backup reception support. The position follows established Service Level Agreements and Team Member Service Center standards and practices.
Requirements
- Associate's degree in a related area or equivalent experience.
- Minimum of 1 year of experience in the field or in a related area.
- Familiarity with standard concepts, practices, and procedures within HR.
- Beginning to working knowledge of general HR topics.
Nice To Haves
- Bachelor's degree.
- Experience in HR.
- Experience in PeopleSoft.
- Experience in a Shared Services environment.
- Experience working with HR and/or case management systems.
- Experience in healthcare.
Responsibilities
- Answer team members' questions regarding general HR policies and procedures in adherence to established Service Level Agreements.
- Record all employee inquiries in the PeopleSoft case tracking system.
- Handle routine questions received by phone, email, or self-service cases.
- Provide backup support for the Reception position.
- Perform other administrative duties as assigned.
- Adhere to Team Member Service Center standards and practices.
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Paid leave
- Tuition reimbursement
- Retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
