Member Service & Sales (Teller)

Mountain America Credit Union•Cedar City, UT

1d•$18•Onsite

About The Position

Mountain America Credit Union’s Member Service & Sales (Teller) provides exceptional service to credit union members by assessing their needs, advising them on suitable financial options, and assisting with transactions. The role applies the credit union’s sales philosophy, supports members in managing financial transactions, and helps them pursue their financial goals. The position is based at the Cedar City – Main Street Branch, 410 North Main Street, Cedar City, UT 84720. This is a full-time position scheduled from 8:40 a.m. to 6:15 p.m., with Saturday hours from 8:40 a.m. to 2:15 p.m. Employees who work Saturday receive a day off during the week. Starting pay is $17.50 per hour, with possible increases based on experience, incentives, and an additional $1.00 per hour for bilingual English/Spanish speakers. Travel may be required.

Requirements

At least six months of customer service experience.
High school diploma or equivalent.
Valid driver’s license.
Proficient computer operating skills and understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
Thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross-sell credit union financial services to create exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively in writing and verbally.
Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
Close vision and distance vision.

Nice To Haves

Credit union industry experience is preferred.
Bilingual English/Spanish; eligible for an additional $1.00 per hour.

Responsibilities

Provide exceptional member service by assessing member needs, advising them, and assisting with transactions, including opening and servicing accounts and explaining relevant products and services.
Educate members about options for managing financial transactions using Mountain America tools, resources, and technology, and cross-sell products and services through a consultative approach.
Focus on increasing member satisfaction and account retention, and meet sales and service goals.
Use lead lists to make outbound calls to existing members and provide consultation on credit union products and services.
Resolve member complaints by determining the cause, providing and expediting an appropriate solution, and following up to ensure resolution.
Follow up with members using thank-you notes and phone calls as part of the New Member Onboarding approach.
Maintain a cash drawer and accurately process transactions in accordance with established policies and procedures.
Initiate wire transfers, cashier’s checks, and cash advances; create VISA cards; process IRA transactions and certificates of deposit; and redeem savings bonds.
Use judgment to place check holds and issue fee reversals; assist fraud victims by processing fraud disputes.
Assist with branch opening and closing procedures and maintain branch security, including vault combinations, security codes, and member information.
Represent the credit union professionally in dress and conduct, keep the work area neat and clean, and respond to communications in a timely manner.
Participate in and complete product knowledge courses and comply with applicable regulations.
Perform other duties as assigned.

Benefits

Medical and dental benefits with minimal employee contribution for full-time employees.
Paid time off.
Volunteer time off.
Paid holidays.
Matching 401(k).
Tuition assistance.
Professional development.
Performance reviews with opportunities to increase compensation.
Incentives.

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