Full Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

Mountain America Credit Union • Meridian, ID

2d • Onsite

About The Position

Mountain America Credit Union is hiring a full-time Member Service & Sales (Teller) for its Meridian Franklin Rd branch. The role provides exceptional service to credit union members by assessing their needs, advising them on appropriate solutions, and assisting with financial transactions. This includes opening and servicing accounts, explaining products and services, and using a consultation-based approach to identify opportunities to meet member needs and credit union objectives. The position is bilingual in English and Spanish.

The teller supports branch operations by processing transactions, maintaining a cash drawer, assisting with account and service transactions, following established policies and procedures, and participating in branch opening and closing procedures. The role also involves branch security responsibilities, prompt communication, product knowledge training, and compliance with applicable regulations.

The position is based at the Meridian Franklin Rd Branch, 55 E Franklin Rd, Meridian, ID 83642. The schedule is Monday through Friday, 8:40 a.m. to 6:15 p.m., and Saturdays, 8:40 a.m. to 2:15 p.m. When working a Saturday, the employee has a day off during the week. Travel may be required.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Bilingual in English and Spanish.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
• Close vision (clear vision at 20 inches or less) and distance vision (clear vision at 20 feet or more).
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Credit union or other industry experience is preferred.

Responsibilities

• Assess member needs, advise on solutions, and assist with transactions, including opening new accounts and servicing existing accounts.
• Explain and recommend products and services that meet member needs and support credit union objectives.
• Educate members about options for managing financial transactions using MACU tools, resources, and technology; cross-sell products and services as needs arise.
• Focus on increasing member satisfaction and account retention, and meet sales and service goals.
• Use lead lists to call existing members and consult with them about MACU products and services.
• Resolve member complaints by identifying causes, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Follow up on member interactions with thank-you notes and phone calls using the MACU New Member Onboarding approach.
• Maintain a cash drawer.
• Initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards.
• Open and process IRA transactions and certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Assist with branch opening and closing procedures.
• Maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions; keep the work area neat and clean.
• Respond to email, voicemail, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses and required onboarding training.
• Comply with regulations required by law and perform other duties as assigned.

Benefits

• Starting competitive pay of $17.50 per hour, with potential for higher pay depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off.
• Volunteer time off.
• Paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED