Bilingual Member Service & Sales Representative (Teller) - Bilingual (English/Spanish) Required

Mountain America Credit Union • Ogden, UT

8d • Onsite

About The Position

Mountain America Credit Union is hiring a Bilingual Member Service & Sales Representative (Teller) who speaks English and Spanish. The role focuses on providing exceptional service to credit union members, assessing their needs, advising them on suitable financial options, and supporting their financial goals while meeting sales and service goals. The position is based at the Ogden Washington Blvd Branch in Ogden, Utah.

This is a part-time position of 20–25 hours per week, with hours that vary between 8:40 a.m. and 6:15 p.m. Monday through Friday and 8:40 a.m. to 2:15 p.m. on Saturdays. When working a Saturday, the employee has a day off during the week. Flexibility is needed based on branch needs. Starting pay is $17.50 per hour, with potential increases based on experience, plus incentives.

The representative performs teller and branch operations, maintains cash and security procedures, supports members with account and transaction needs, and participates in onboarding and product knowledge training. The role requires at least six months of customer service experience, a high school diploma or equivalent, a valid driver's license, and bilingual English/Spanish ability. Industry experience is preferred. There are no supervisory or managerial responsibilities.

Requirements

• Bilingual English/Spanish ability is required.
• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver's license.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, sit, use hands to handle or feel, and reach with hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

• Credit union or other industry experience preferred.

Responsibilities

• Provide exceptional member service by assessing member needs, advising members, and assisting with transactions such as opening and servicing accounts and explaining suitable products and services.
• Identify member needs and educate members about options for managing financial transactions through credit union tools, resources, and technology.
• Cross-sell products and services through a consultation approach, maintain focus on member satisfaction and account retention, and meet sales and service goals.
• Use lead lists to contact existing members and consult with them about credit union products and services.
• Resolve member complaints by determining causes, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Follow up with members using thank-you notes and phone calls as part of the New Member Onboarding approach.
• Maintain a cash drawer and initiate wire transfers, cashier's checks, and cash advances.
• Create VISA cards; open and process IRA transactions and certificates of deposit; and redeem savings bonds.
• Use judgment to place check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Assist with opening and closing branch procedures.
• Maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions, and keep the work area neat and clean.
• Respond to email, voicemail, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses and required onboarding training.
• Travel as required, comply with applicable regulations, and perform other duties as assigned.

Benefits

• Starting pay of $17.50 per hour, with potential increases based on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off, volunteer time off, and paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED