Part Time - Bilingual (English/Spanish) Member Service & Sales Representative (Teller)

Mountain America Credit Union•Mesquite, NV

6d•Onsite

About The Position

Mountain America Credit Union is hiring a part-time, bilingual (English/Spanish) Member Service & Sales Representative (Teller) for its Mesquite Branch. The role focuses on creating exceptional member service experiences by assessing members’ needs, advising them on suitable financial solutions, and assisting with transactions and account services. Representatives use a consultation-based sales approach to explain and recommend products and services, support member satisfaction and account retention, and work toward sales and service goals. The position also performs teller and branch operations, including maintaining a cash drawer, processing transactions, handling specified financial services, and assisting with branch opening and closing. It requires professional conduct, timely communication, completion of product knowledge courses, and compliance with applicable regulations and credit union procedures. Travel may be required. The schedule is Monday through Friday, with hours varying between 10:00 a.m. and 3:00 p.m. Flexibility is needed for 20–25 hours per week based on branch needs. The position is located at the Mesquite Branch, 580 West Pioneer Blvd, Mesquite, NV 89027. Starting pay is $17.50 per hour, potentially higher depending on experience, with an additional $1.00 for helping in Spanish and incentives.

Requirements

At least six months of customer service experience.
High school diploma or equivalent.
Valid driver’s license.
Proficient computer operating skills.
Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
Thorough knowledge of credit union policies, procedures, and regulations.
Ability to identify lending opportunities and make recommendations.
Ability to cross-sell credit union financial services to provide exceptional member service.
Ability to perform financial calculations.
Ability to communicate effectively and persuasively in writing and verbally.
Ability to meet the physical demands described, including lifting up to 10 pounds consistently and up to 50 pounds occasionally.

Nice To Haves

Credit union industry experience is preferred.

Responsibilities

Assess member needs, provide advice, and assist with transactions, including opening and servicing accounts and explaining suitable products and services.
Educate members on options for managing financial transactions through MACU tools, resources, and technology, and cross-sell products and services as needs arise.
Work toward sales and service goals and help increase member satisfaction and account retention.
Use lead lists to contact existing members about additional MACU products and services.
Resolve member complaints by determining their causes, providing solutions, expediting corrections or adjustments, and following up to ensure resolution.
Follow up on member interactions with thank-you notes and phone calls using the MACU New Member Onboarding approach.
Maintain a cash drawer.
Initiate wire transfers, cashier’s checks, and cash advances.
Create VISA cards.
Open and process IRA transactions and certificates of deposit, and redeem savings bonds.
Use judgment to place appropriate check holds and issue fee reversals.
Assist fraud victims by processing fraud disputes.
Process transactions accurately and efficiently in accordance with established policies and procedures.
Assist with branch opening and closing procedures.
Maintain branch security, including vault combinations, security codes, and member information.
Represent the credit union professionally in dress and actions, and keep the work area neat and clean.
Respond to email, voicemail, missed calls, and other communications in a timely manner.
Participate in and complete product knowledge courses.
Comply with regulations required by law and perform other duties as assigned.

Benefits

Starting competitive pay of $17.50 per hour, with potential increases depending on experience.
Additional $1.00 for helping in Spanish.
Incentives.
Performance reviews with opportunities to increase compensation.
Excellent medical and dental benefits with minimal employee contribution for full-time employees.
Paid time off.
Volunteer time off.
Paid holidays.
Matching 401K.
Tuition assistance.
Professional development.