Full Time Member Service & Sales (Teller) - Bilingual Required (English/Spanish)

Mountain America Credit Union • Meridian, ID

1d • Onsite

About The Position

Mountain America Credit Union is hiring a bilingual English/Spanish Member Service & Sales (Teller) for its Meridian Franklin Rd Branch in Meridian, Idaho. The role provides exceptional service to credit union members by assessing their financial needs, recommending suitable options, assisting with transactions, and explaining products and services. The teller uses a consultative approach to educate members about financial tools and resources, cross-sell products as needs arise, and help meet member satisfaction, retention, sales, and service goals.

The position also performs branch operations, including maintaining a cash drawer, processing financial transactions, assisting with fraud disputes, and supporting branch opening, closing, and security procedures. The role requires compliance with credit union policies, procedures, and applicable regulations, and may require travel. The position is full-time at the Meridian Franklin Rd Branch. The schedule is Monday through Friday, 8:40 a.m. to 6:15 p.m., and Saturdays, 8:40 a.m. to 2:15 p.m.; employees receive a day off during the week when they work a Saturday.

Requirements

• At least six months of customer service experience.
• High school diploma or equivalent.
• Valid driver’s license.
• Bilingual English/Spanish proficiency.
• Proficient computer operating skills.
• Understanding of Microsoft Office Suite, including Outlook, Word, and Excel.
• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross-sell credit union financial services to provide exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively in writing and verbally.
• Ability to talk, hear, sit, handle or feel objects with the hands, and reach with the hands and arms consistently; ability to stand, walk, kneel, and crouch occasionally.
• Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.
• Ability to meet the stated close-vision and distance-vision requirements.
• Complete MSR onboarding within the first 90 days, including Branch Foundations, the Teller Branch Checklist, Products & Services, and Teller Follow-up Training.

Nice To Haves

• Credit union or other industry experience is preferred.

Responsibilities

• Provide exceptional member service by assessing member needs, advising on appropriate solutions, and assisting with transactions, including opening new accounts and servicing existing accounts.
• Educate members on options for managing financial transactions through MACU tools, resources, and technology, and recommend or cross-sell relevant products and services.
• Focus on increasing member satisfaction and account retention and meet sales and service goals.
• Use lead lists to make outbound calls to existing members about MACU products and services.
• Resolve member problems by clarifying complaints, identifying causes, providing solutions, expediting corrections or adjustments, and following up.
• Follow up with members using thank-you notes and phone calls in accordance with the MACU New Member Onboarding approach.
• Maintain a cash drawer.
• Initiate wire transfers, cashier’s checks, and cash advances.
• Create VISA cards.
• Open and process IRA transactions and certificates of deposit, and redeem savings bonds.
• Use judgment to place appropriate check holds and issue fee reversals.
• Assist fraud victims by processing fraud disputes.
• Process transactions accurately and efficiently in accordance with established policies and procedures.
• Assist with branch opening and closing procedures.
• Maintain branch security, including vault combinations, security codes, and member information.
• Represent the credit union professionally in dress and actions, and keep the work area neat and clean.
• Respond to emails, voicemails, missed calls, and other communications in a timely manner.
• Participate in and complete product knowledge courses.
• Comply with applicable regulations and perform other duties as assigned.

Benefits

• Starting pay of $17.50 per hour, with potential to increase depending on experience, plus incentives.
• Performance reviews with opportunities to increase compensation.
• Medical and dental benefits with minimal employee contribution for full-time employees.
• Paid time off.
• Volunteer time off.
• Paid holidays.
• Matching 401(k).
• Tuition assistance.
• Professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED