Member Service Representative (Call Center), Hybrid

Canvas•Lone Tree, CO

2d•Hybrid

About The Position

Canvas Credit Union is hiring a Member Service Representative to work in its fast-paced communications center at the corporate headquarters in Lone Tree, Colorado. The role is the foundation for a career at Canvas, with opportunities to develop financial-services knowledge and grow within the organization. The position requires 40 hours per week and availability for the applicable Monday-through-Saturday schedules described in the posting. Training is fully in-office, Monday through Friday, 8:00 a.m.–5:00 p.m. The position is hybrid; work arrangements may change. Applications are accepted through November 23, 2026, and must be received by 11:59 p.m. MST that day. The representative helps members understand their situations and the financial products and services available to them. The role includes processing routine and advanced transactions, providing product solutions, handling disputes, and sharing knowledge with colleagues. Canvas provides training on service, financial products, and financial regulations. Pre-employment background reviews are conducted.

Requirements

Availability to work any of the three schedules listed: 8:00 a.m.–6:00 p.m. (or until the call queue ends) Monday through Friday, plus Saturday 9:00 a.m.–1:00 p.m. and one weekday off Tuesday through Thursday; 7:50 a.m.–4:50 p.m. Monday through Friday; or 8:30 a.m.–5:30 p.m. Monday through Friday.
Availability for fully in-office training, Monday through Friday, 8:00 a.m.–5:00 p.m.
Ability to use standard office equipment, including computers, phones, printers, copiers, fax machines, and filing cabinets.
Manual dexterity and ability to lift files and flex paperclips.
Authenticity and passion for helping others; willingness to learn and pursue a career; comfort with financial products and recommending and processing products such as loans; ability to work well with others and embrace change; and an innovative approach to challenges.

Nice To Haves

Multilingual capabilities, including Spanish, are a plus.
Informal or formal leadership experience.
Experience or demonstrated strength in service excellence.

Responsibilities

Learn about members, listen to them, and understand their situations.
Educate members about ways Canvas can help them afford life.
Provide meaningful, careful, focused, and ethical product solutions.
Process transactions such as transfers and payments courteously and professionally.
Perform advanced transactions involving IRAs, CDs, account openings, and wire transfers, and handle disputes calmly.
Grow knowledge of financial-industry trends, products, services, and technological advances.
Share knowledge about effective practices, competitive intelligence, and business opportunities.
Work collaboratively with members and teammates.
Work a flexible schedule Monday through Saturday for 40 hours per week.