Member Service Representative (Call Center), Hybrid

Canvas Credit Union•Lone Tree, CO

7d•$20 - $24•Hybrid

About The Position

Canvas Credit Union is hiring a Member Service Representative to work in its fast-paced communications center at the corporate headquarters in Lone Tree, Colorado. The role supports members by understanding their needs, educating them about financial products and services, providing thoughtful and ethical product solutions, processing transactions, and handling more advanced requests. The position is described as hybrid, although training is fully in-office from 8:00 a.m. to 5:00 p.m. Monday through Friday. Candidates must be available for any of the listed schedules: 8:00 a.m.–6:00 p.m. (or until the call queue ends) Monday through Friday, with a Saturday shift from 9:00 a.m.–1:00 p.m. and one weekday off Tuesday through Thursday; 7:50 a.m.–4:50 p.m. Monday through Friday; or 8:30 a.m.–5:30 p.m. Monday through Friday. The role is 40 hours per week, with a flexible schedule Monday through Saturday. Canvas describes this role as a foundation for a career in financial services and says it provides training in service, financial products, and regulatory compliance. The company emphasizes internal career development and the opportunity to help members build financial futures. The stated starting pay range is $19.50–$23.50 per hour; the final rate depends on experience, education, skills, and internal equity factors. The position uses standard office equipment, including computers, phones, printers, copiers, fax machines, and filing cabinets. It requires manual dexterity and the ability to lift files. The posting notes that duties and hybrid or remote work arrangements may change.

Requirements

Be passionate about helping others and authentic in member interactions.
Enjoy learning and be interested in a career, not just a paycheck.
Understand financial products and services, similar to a Relationship Banker or Personal Banker.
Be comfortable and confident recommending and processing financial products such as loans.
Work well with others, including when situations do not go as planned.
Be innovative and thrive on challenges.
Be available to work any of the three listed schedules, including flexible Monday-through-Saturday coverage, for 40 hours per week.
Complete a pre-employment background review.

Nice To Haves

Multilingual capabilities, including Spanish.
Informal or formal leadership experience in a current workplace.
Demonstrated service excellence.
Embrace change and seek new ways to serve members and the community.

Responsibilities

Learn about members, listen to them, and understand their situations.
Educate members about ways Canvas can help them afford life.
Provide meaningful, careful, focused, and ethical product solutions.
Process transactions such as transfers and payments courteously and professionally.
Perform advanced transactions, including IRAs, CDs, account openings, and wire transfers, and handle disputes calmly.
Stay informed about financial industry trends, products, services, and technological advances.
Share effective practices, competitive intelligence, and business opportunities.
Work collaboratively with members and teammates through busy and challenging periods.