Member Service Representative (Call Center), Hybrid

Canvas • Lone Tree, CO

6d • Hybrid

About The Position

Canvas Credit Union is hiring a Member Service Representative for its fast-paced communications center at its corporate headquarters in Lone Tree, Colorado. This role is the foundation for a career at Canvas, where employees receive training in member service, financial products, and regulatory compliance and may have opportunities for development and advancement. The representative helps members understand their situations and find appropriate financial solutions, processes routine and advanced transactions, and works collaboratively with members and teammates.

The position is hybrid, but training is fully in-office from 8:00 a.m. to 5:00 p.m., Monday through Friday. Employees work 40 hours per week on a flexible schedule Monday through Saturday and must be available for any of the listed schedules: 8:00 a.m.–6:00 p.m. (or until the call queue ends) Monday through Friday, with Saturday hours 9:00 a.m.–1:00 p.m. and one weekday off Tuesday through Thursday; 7:50 a.m.–4:50 p.m. Monday through Friday; or 8:30 a.m.–5:30 p.m. Monday through Friday. The posting states that hybrid or remote arrangements and job duties may change.

The starting pay range is $19.50–$23.50 per hour, with the final rate based on experience, education, skills, and internal equity. Canvas offers a range of benefits, including insurance, paid time off, retirement contributions, tuition reimbursement, and possible incentives or discretionary bonuses. Applications are accepted through November 19, 2026, and must be received by 11:59 p.m. MST that day.

Requirements

• Availability to work a flexible schedule Monday through Saturday, 40 hours per week, and any of the three schedules listed in the posting.
• Ability to work fully in-office during training, Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Passion for helping others and willingness to learn.
• Understanding of financial products and services, comparable to a Relationship Banker or Personal Banker.
• Comfort and confidence recommending and processing financial products such as loans.
• Ability to work well with others and adapt to change.
• Ability to use standard office equipment, including computers, phones, printers, copiers, fax machines, and filing cabinets.
• Manual dexterity and ability to lift files.

Nice To Haves

• Multilingual capabilities, including Spanish.
• Informal or formal leadership experience.
• Experience demonstrating service excellence.

Responsibilities

• Learn about members, listen to them, and understand their situations.
• Educate members about ways Canvas can help them afford life.
• Provide meaningful, careful, focused, and ethical product solutions.
• Process transactions such as transfers and payments courteously and professionally.
• Perform advanced transactions, including IRAs, CDs, account openings, and wire transfers, and handle disputes calmly.
• Keep current with financial industry trends, products, services, and technological advances.
• Share knowledge about effective practices, competitive intelligence, and business opportunities.
• Work collaboratively with members and teammates.

Benefits

• Medical, dental, vision, and life insurance.
• Up to a 10% company contribution to the 401(k) plan.
• Paid vacation, paid sick time, paid holidays, paid wellness day, and paid volunteer time.
• Flexible Spending Account and Health Savings Account.
• Tuition reimbursement.
• Discounted rates on qualifying loans.
• May be eligible for incentives or a discretionary bonus based on results.
• Employee discounts on loans, including car and home loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed