Hybrid Customer Call Center Representative
About The Position
TEKsystems is seeking Member Support Representatives to join a contact center in a hybrid role based in Winchester, Virginia. Representatives serve as the first point of contact for members, assisting with financial decisions and providing personalized, empathetic, professional service. They explain financial products and services in clear terms, help with accounts, debit and credit cards, loans, savings products, retirement planning, and other needs, and use multiple systems to resolve inquiries. Representatives also identify opportunities to recommend services that support members' financial goals and build trusted relationships. Paid training, coaching, and ongoing career development are provided; prior financial services experience is not required. This is a contract-to-hire position.
Requirements
- Strong communication and problem-solving skills.
- Enjoy helping people and creating exceptional customer experiences.
- Ability to thrive in a fast-paced, team-oriented environment.
- Ability to adapt quickly and remain calm under pressure.
- Curiosity, motivation, and eagerness to learn new skills.
- Positive attitude and commitment to continuous growth.
Responsibilities
- Serve as the first point of contact for member inquiries.
- Provide personalized support with empathy, professionalism, and confidence.
- Explain complex financial products and services in clear, accessible terms.
- Assist members with accounts, debit and credit cards, loans, savings products, retirement planning, and other services.
- Use technology and multiple systems to resolve member questions and concerns efficiently.
- Identify opportunities to recommend products and services that support members' financial goals.
- Create positive experiences that strengthen member relationships and trust.
Benefits
- Comprehensive paid training.
- Ongoing career development and advancement opportunities.
- Collaborative and supportive team culture.
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
- Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off and leave, including PTO, vacation, or sick leave, subject to eligibility.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
