Member Service Representative - Travel Team

Wings Credit Union • Aurora, CO

3d

About The Position

The Member Service Representative - Travel Team provides superior member service to drive member satisfaction and retention and help members make full use of the credit union’s products and services. The role performs accurate, professional member transactions, increases member awareness of products and services, makes timely referrals, and regularly meets monthly sales standards. It also requires compliance with credit union policies, procedures, safety standards, and financial regulations, including the Bank Secrecy Act (BSA) and Consumer Financial Protection Bureau (CFPB) requirements.

This travel-team position provides additional staffing coverage to surrounding service centers when needed, sometimes on short notice. The home service center will be determined upon hire within Area 7. The position requires flexibility and strong service, communication, product knowledge, sales, and transaction accuracy. Compensation is $19.95 to $21.72 per hour, plus incentives and an annual 3% target bonus; the position is also eligible for a monthly incentive plan. The anticipated application closing date is November 16, 2026.

Requirements

• High school diploma, GED, or equivalent.
• At least 6 months of customer service experience in financial services or retail delivery.
• Valid driver’s license with an acceptable driving record.
• Strong member-service focus and ability to offer appropriate cross-sell and upsell opportunities.
• Strong attention to detail and accuracy in transactions.
• Professional and courteous communication skills.
• Proficiency in basic arithmetic, including addition, subtraction, multiplication, and division.
• Ability to handle physical money accurately while interacting directly with members.
• Exposure to Microsoft Outlook and web-based transactional systems.

Nice To Haves

• At least 6 months of sales experience.
• Ability to use a 10-key keypad by touch.
• Enthusiastic attitude about helping the community.

Responsibilities

• Provide quality face-to-face member service through accurate and professional interactions, including basic monetary transactions, new member account creation, and account maintenance.
• Support member retention and acquisition.
• Discover and meet member needs by offering appropriate products and regularly achieving monthly sales standards across deposit and lending products, credit and debit cards, investments, and business banking.
• Complete required job training and comply with the credit union’s policies, procedures, safety and service standards, and applicable financial regulations, including BSA and CFPB requirements.
• Provide additional staffing coverage to surrounding service centers when needed, including on short notice.
• Remain aware of and adhere to policies, procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

• Generous 401(k) match
• Discretionary profit sharing
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid vacation, sick leave, floating holidays, and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave
• Monthly incentive plan
• Annual 3% target bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED