Columbia Member Center Member Service Representative

CEFCU

18h•$22 - $26•Onsite

About The Position

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team! Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards. Determines financial needs through a strategic questioning approach, educating and cross-selling CEFCU/CEFCU Investment Services (CIS)/CEFCU Financial Services (CFS) products and services to members as well as utilizing Creating Member Loyalty (CML) skills. Responsibilities include opening, transferring, and closing consumer and business accounts, originating and closing consumer loans, assisting with electronic service channels, and problem resolution. Supports Member Center activities by planning promotions, performing essential duties in all areas of the member center, and maintaining a member-oriented focus to professionally resolve member inquiries and ensure satisfaction. Maximizes developmental opportunities through lifelong learning and practices and promotes quality in all job duties including form completion, documentation, security, and compliance with established policies, procedures, and regulations. Provides the highest quality member experience, for both internal and external members.

Requirements

High school diploma or equivalent
0-2 years of customer service experience
Must register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act)
Acquire and maintain proficiency in CEFCU mainframe applications and the following third-party systems such as, Instant OFAC, VSoft, OnBase, Instant Issue, TrueChecks, Branch Appointments, Lobby Tracking (LTS), Patriot Officer, QuickAssist, Ascensus (IRA Direct), Q2 Co-pilot, ChexSystems/Qualifile, and J.P. Morgan Access
Demonstrated relationship building, sales and servicing skills and a thorough knowledge of CEFCU products and services
Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions regulatory and technical knowledge through the successful completion of the formal Member Service Representative Deposit Accounts Training Module within one year, including required continuing education related to the following: NCUA Share Insurance, Regulations DD/Truth-in-Savings Act (TISA), Regulation CC, Regulation E, Bank Secrecy Act (BSA), Check21 Act, U.S. Patriot Act
Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the successful completion of the formal Member Service Representative Training Loan Interviewing/Documents Module within one year, including required continuing education related to the following: NCUA Lending Regulations, Credit Practices Rule, Regulation B, Regulation Z (Truth in Lending Act – TILA), Fair Credit Reporting Act (FCRA), Home Mortgage Disclosure Act (HMDA)
Successful completion of the formal Member Service Representative Training modules – IRA/CESA/HSA - within one year, including required continuing education related to rules, regulations and contribution limits
Successful completion of the formal Member Service Representative Training module - Cashier - within two years, as required
Successful completion of the formal Member Service Representative Training module - Business Services - within two years, including required continuing education related to Regulation GG
Successful completion of Member Assistant Training (MAT) within six months

Nice To Haves

Demonstrated proficiency of Member Assistant position duties and responsibilities including technical knowledge of CEFCU and related third party Systems
Demonstrated proficiency of Cashier position duties and responsibilities including technical knowledge of CEFCU and related third party Systems, such as Teller Encore System (TES)
Thorough understanding of all MSR functions including technical knowledge of Teller Encore System (TES) transactions and NAOS
Proven record of excellent judgment and decision-making abilities
Proven relationship building, sales and servicing skills through current applicable department metrics
Demonstrated leadership skills to proactively evaluate situations using available resources and make informed decisions in unusual or escalated circumstances
Applicable college courses or commensurate experience

Responsibilities

Opening, transferring, and closing consumer and business accounts
Originating and closing consumer loans
Assisting with electronic service channels
Problem resolution
Planning promotions
Performing essential duties in all areas of the member center
Maintaining a member-oriented focus to professionally resolve member inquiries and ensure satisfaction
Maximizing developmental opportunities through lifelong learning and practices
Promoting quality in all job duties including form completion, documentation, security, and compliance with established policies, procedures, and regulations
Providing the highest quality member experience, for both internal and external members

Benefits

Financial Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program