Member Service Representative

Consumers Credit Union•Battle Creek, MI

7d•Onsite

About The Position

Consumers Credit Union is hiring a Member Service Representative for its Battle Creek and Marshall offices. The representative provides exceptional service, strengthens member relationships, and helps members identify products and services that meet their financial needs. The role requires sound judgment, attention to detail, empathy, and the ability to resolve concerns and make decisions. The representative handles member communications, account opening and maintenance, teller transactions, loan applications, and support for online and other banking services. The role also includes building relationships, identifying referrals and sales opportunities, maintaining accurate records, protecting member confidentiality, and following security and regulatory requirements. The team is described as collaborative, with a strong sense of camaraderie. Consumers Credit Union states that it is committed to Equal Employment Opportunity and is a Veteran & Military Friendly Employer.

Requirements

High school graduate or equivalent.
Professional appearance and ability to build rapport with members and enjoy working with people.
Excellent written and verbal communication skills.
Cash-handling and basic math skills.
Knowledge of current technology and ability to navigate multiple software environments.

Nice To Haves

Home Equity certification.

Responsibilities

Provide excellent service and respond promptly to member communications and inquiries.
Diffuse difficult situations and resolve member concerns.
Open member accounts, including IRA accounts, and process IRA transactions.
Demonstrate online banking and Bill Pay, and assist members with services such as Online Banking, Text Banking, and Bill Pay.
Handle debit card, payroll, direct deposit, and disbursement requests.
Originate loan applications, recommend approval or denial, obtain applicable loan documents, and fully document applications before submitting them for approval.
Follow up with members and document activity in the Customer Relationship Management system.
Establish business account relationships and perform business account maintenance; refer new business account relationships.
Process deposits, withdrawals, loan payments, check cashing, and credit card and line of credit advances.
Build member relationships, listen to determine needs, educate members about products and services, and recognize referral opportunities to meet individual sales goals.
Process daily teller operations, including money orders, ATMs, night depository, and select overrides.
Maintain teller balancing standards and transaction accuracy.
Demonstrate knowledge of Consumers products and services.
Protect member confidentiality and follow security guidelines.
Comply with Bank Secrecy Act, OFAC, and USA Patriot Act requirements, including member identification and due diligence, accurate CTR completion, and reporting suspicious activity to the BSA Compliance Department.

Benefits

Health insurance with low doctor copays and a low major-medical deductible.
Dental insurance.
Vision insurance.
401(k) plan with a 100% match on contributions up to the first 10% after 60 days of employment.
Generous paid time off.
Paid gym memberships.
In-house training.
Wellness programs.
Life coaches.
Tuition reimbursement.
Loan discounts.