Member Service Representative

Health & Safety Council • Baton Rouge, LA

6d • Onsite

About The Position

The Member Services Representative (MSR) provides customer service and ensures accurate, timely processing of badging, access control, and credentialing operations. The role manages the issuance, activation, and deactivation of badges, vehicle permits, and accountability tags according to client and company procedures. It also supports training lab operations by proctoring exams, troubleshooting testing issues, and assisting trainees. MSRs rotate between the badging office and training lab as part of their regular assignment.

The position is with a company that supports the petrochemical and manufacturing industry domestically and internationally and provides training, occupational medicine, and other solutions to industry. The role is primarily performed in an office and training environment within a secure industrial facility, with travel required when needed. The position reports directly to the Supervisor of Member Services and has no direct reports.

Requirements

• High school diploma or equivalent.
• At least two years of experience in administrative, customer service, or access control-related work.
• Pass all required background and site security checks.
• Strong customer service and interpersonal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage confidential information and follow established procedures.
• Proficiency in Microsoft Office Suite, SharePoint, and access control systems.
• Ability to adapt in a fast-paced, team-oriented setting.

Nice To Haves

• Associate degree.
• Experience in testing or training center environments.
• Familiarity with online testing or proctoring systems.

Responsibilities

• Issue, activate, and deactivate employee and contractor badges according to established procedures.
• Verify required documents, signatures, and approvals before issuing badges.
• Check that individuals are not listed on Denied Entry or restricted access lists.
• Enter and maintain personnel and badge data in access control systems and SharePoint.
• Assign access levels through approved workflows.
• Replace lost, damaged, or defective badges.
• Issue employee, staff contractor, and temporary vehicle hangtags according to site requirements.
• Verify the accuracy and completeness of hangtags and permit application forms.
• Confirm insurance qualification and authorization for vehicle permits.
• Enter permit data into SharePoint and maintain documentation according to retention schedules.
• Create and manage cardholder profiles in the Report In accountability software.
• Issue accountability QR codes to approved personnel.
• Maintain organized records and purge them according to retention policies.
• Proctor examinations in the training lab as scheduled.
• Ensure trainees follow testing and safety rules during examinations.
• Assist trainees and instructors professionally and courteously.
• Troubleshoot technical or login issues in collaboration with training staff.
• Maintain a quiet, organized, and integrity-focused testing environment.
• Rotate between the badging office and training lab to maintain operational coverage.
• Provide prompt, courteous, and professional service to contractor companies, employees, and site representatives.
• Monitor shared mailboxes and respond to documents, badge inquiries, and general correspondence.
• Collaborate with gate officers, control room operators, and supervisors to resolve badge and access issues.
• Maintain an organized, clean, and professional workstation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED