Member Service Representative - Part-time

EVERENCE SERVICES,•Goshen, IN

7h•Onsite

About The Position

Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business. Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member inquiries. Promote EFCU products and services by proactively engaging in conversation with individuals, organizations, and businesses by following our “Service to Sales” process, helping members achieve their everyday banking needs.

Requirements

Minimum high school diploma or equivalent
Basic understanding of credit union operations
Customer service experience and/or experience in financial services preferred
Cash handling experience
Ability to provide exceptional service
Professionalism, honesty, integrity, and good listening skills to build rapport and relationships
Strong interpersonal, communication, and organizational skills
Accuracy and attention to detail with mathematical aptitude and analytical skills
Ability to exercise good judgment, solve problems, offer sound advice, and cross-sell products and services
Ability to operate related computer applications and business equipment; experience with customer databases a plus
Adaptability to changing workflows and ability to remain positive and productive in a fast-paced environment
Availability to work based on branch scheduling needs

Nice To Haves

Spanish proficiency preferred
Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living

Responsibilities

Provide the best member experience possible by being courteous and efficient with all members, in person or over the telephone.
Maintain a comprehensive understanding of all products and services offered through study and use whenever possible.
Identify cross-selling opportunities by asking members open-ended questions.
Contribute to the overall sales performance of the office team.
Educate members and refer Everence products and services that meet our members’ needs.
Open/close memberships/accounts and negotiate Certificates of Deposits/IRAs.
Onboard new members with follow-up telephone calls, email messages, and/or mailings to ensure the use of various products and services.
Contact members and prospects to update records, cross-sell, and deepen relationships.
Complete training as assigned.
Participate in regular office meetings.
Process member transactions such as deposits, loan payments, transfers, cashier’s checks, cash advances, stop payments, etc.
Adhere to policies and procedures including but not limited to security and transaction verification. Adhere to the Anti-Money-Laundering Policy established to comply with the provisions of the Bank Secrecy Act (BSA) which includes the Customer Identification Program (CIP), Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Monetary Instrument Log; USA Patriot Act; and regulations from the Office of Foreign Assets Control (OFAC).
Work as part of the team and serve as a resource for other EFCU branches.