Member Service Representative - Bilingual

Guadalupe Credit Union•Santa Fe, NM

2d•Onsite

About The Position

Guadalupe Credit Union is hiring a full-time Bilingual Member Service Representative to support members by accurately processing financial transactions and connecting them with financial tools and advice. The position is on-site in Santa Fe, New Mexico, and is scheduled for 40 hours per week. Hours vary Monday through Friday between 8:00 AM and 7:30 PM, and Saturday between 8:30 AM and 1:30 PM. Starting pay is $21.00 per hour. The role requires fluent understanding and speaking ability in both Spanish and English. GCU offers a comprehensive benefits package to support employees’ overall well-being. Applicants may be invited to complete a short skills assessment after their application is reviewed; a computer is required. Guadalupe Credit Union is an Equal Opportunity Employer and a drug-free workplace, with background checks and drug screening conducted.

Requirements

Fluent ability to understand and speak both Spanish and English.
Regular walking, talking, and hearing are required; the role may involve long periods of standing or sitting, with occasional light lifting, bending, and reaching.

Nice To Haves

Cash-handling experience.
Customer service experience.

Responsibilities

Provide friendly, professional service and build rapport with members.
Accurately process deposits, withdrawals, loan payments, and other transactions.
Handle cash in accordance with GCU standards and procedures.
Identify member needs and make product or service referrals to support financial empowerment.
Collaborate with the team and other departments to ensure member needs are met.