Member Service Representative - Bridgeport (Bilingual Required)

Mutual Security Credit Union•Bridgeport, CT

1d•$21 - $24•Onsite

About The Position

Mutual Security Credit Union is hiring a full-time, bilingual (English/Spanish) Member Service Representative in Bridgeport, Connecticut. The representative serves as a trusted resource for members through in-person and phone interactions, providing routine banking services and information, helping members access products and channels, and resolving account discrepancies. The role combines transactional service, consultative sales, relationship building, and community engagement. The representative supports daily branch operations, including opening accounts, processing deposits, withdrawals and transfers, balancing branch and other accounts, and accurately completing daily reports. They maintain confidential member information, help members understand available services, refer members to appropriate departments or partners, and work toward sales goals. The position also involves participating in community functions, supporting continuous improvement, and complying with applicable laws and regulations. The position requires full-time hours, with additional hours as necessary to accomplish objectives, goals, and projects. Occasional travel is required. The work involves sitting the majority of the time and occasionally lifting, pushing, pulling, or carrying up to 10 pounds, as well as occasional bending, squatting, twisting, climbing, reaching, and kneeling.

Requirements

Equivalent of a four-year high school education.
Bilingual English/Spanish skills.
Three years of financial institution experience.
Cash handling experience.
Basic mathematical skills.
Ability to type and use general office machines, including computer terminals.
Knowledge of MSR/Teller procedures, member services, and Credit Union philosophy.
Ability to meet deadlines and maintain accuracy.
Ability to interact effectively with all personality types in stressful situations.
Excellent communication skills.

Responsibilities

Welcome members, provide routine information about Credit Union services, and direct members to the appropriate department when needed.
Provide in-person and phone services, including deposits, withdrawals, transfers, and balance information.
Educate members on available access channels, including ATM, online, telephone, and mobile banking.
Answer general service inquiries and help resolve account discrepancies.
Open new accounts and maintain confidentiality of member accounts.
Identify sales opportunities based on member needs, cross-sell relevant Credit Union services, and refer members to partners such as Mortgage/MFS where appropriate.
Work toward required sales goal targets.
Balance the vault, ATM, branch, and other end-of-day work.
Maintain knowledge of MSCU functions that affect members.
Accurately maintain transaction items and balances on the daily MSR/Teller report and submit it to accounting.
Participate in community functions that promote the Credit Union’s brand and community roots.
Support the Credit Union’s mission and values, pursue continuous quality improvement, and comply with applicable federal, state, and local laws and regulations.