Bilingual Member Service Representative

Communication Federal Credit Union•Topeka, KS

About The Position

Communication Federal Credit Union is hiring a Bilingual Member Service Representative to provide efficient, courteous service and exceptional member experiences. The role is the first point of contact for most member interactions and involves processing teller transactions accurately, building relationships with members, and cross-selling products and services in line with members’ financial needs and the credit union’s goals. The position requires Spanish fluency and at least one year of experience in a financial institution or a retail customer sales/service environment. The schedule includes rotating weekday shifts, with start times as early as 7:30 a.m. and end times as late as 6 p.m., as well as rotating Saturdays from 9 a.m. to noon.

Requirements

Spanish fluency is required.
High school diploma or GED is required.
At least one year of experience in a financial institution or a retail customer sales/service environment is required.
Excellent interpersonal and communication skills.
Ability to listen attentively and a strong desire to help people.
Ability to process transactions and requests accurately.
Ability to handle multiple tasks in a fast-paced, service-oriented environment.
Strong initiative and willingness to take on new opportunities.

Nice To Haves

Bank teller experience or experience at a financial institution is helpful.
Prior cash-handling experience is preferred.
Collaborative teammate.

Responsibilities

Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Serve as a frontline contact and build relationships with credit union members.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sales.
Cross-sell products and services in alignment with members’ financial needs and credit union strategic goals.

Benefits

$1,000 new-hire welcome bonus after 90 days.
Competitive pay with advancement opportunities.
Yearly performance incentive.
11 paid holidays.
Paid time off starting at 16 days per year, with increases based on years of service.
401(k) match up to 200% of employee contributions, up to 5%.
Medical plans, including an employee-only plan costing $5.00 per pay period.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Hospital and accident indemnity plans.
Employer-paid basic life and AD&D insurance.
Employer-paid long-term disability insurance.
Flexible spending accounts for medical and dependent care.
Tuition and educational assistance.
Employee perks and discounts.