Bilingual Member Service Representative

Credit Human Careers•San Antonio, TX

4d•Onsite

About The Position

The Bilingual Member Service Representative supports members and non-members by resolving financial needs quickly and confidently, providing accurate, compliant, and personalized service in English and Spanish. The role helps strengthen members’ financial well-being by processing transactions and account requests, identifying needs, and connecting people with relevant Credit Human products and services. This is an individual-contributor role in the Member Service Center, based onsite at a designated Credit Human location in San Antonio, Texas. The position offers regular shifts between 6:45 a.m. and 7:00 p.m., as well as 4x10 schedules Monday through Thursday or Tuesday through Friday. All schedules include a rotating Saturday shift from 9:00 a.m. to 12:00 p.m. Employees must pass the Foreign Language Incentive Program Spanish proficiency assessment within 90 days of completing training. The expected pay range is $17.98–$19.00 per hour, with a bonus opportunity of up to 4%.

Requirements

1–3 years of customer service, financial service, and/or contact center customer service experience.
Some sales experience.
Excellent customer service skills.
Bilingual in Spanish and English.
Excellent written and/or verbal communication skills.
PC skills and 10-key by touch.
Typing speed of 30 or more words per minute.
High school diploma or equivalent.
Demonstrate Spanish language proficiency by passing the Foreign Language Incentive Program assessment within 90 days of completing training.

Responsibilities

Resolve member and non-member inquiries efficiently and provide a professional, supportive contact center experience.
Process financial transactions, account inquiries, and account maintenance accurately and in accordance with established controls.
Identify member needs and connect members with relevant Credit Human products and services that support their financial health.
Communicate clearly in English and Spanish so members understand available options and next steps.
Follow policies, procedures, BSA requirements, and other applicable regulations.
Maintain current knowledge of products, services, policies, and procedures.
Achieve service, referral, training, and team goals that contribute to department and organizational growth.