Member Service Representative

HR Consulting Solutions LLC • Mayfield, KY

13d • Onsite

About The Position

River Valley AgCredit, a member-owned financial cooperative, is seeking a dependable and detail-oriented Member Service Representative to join its team in Mayfield, Kentucky. The role provides administrative and operational support to the branch, including clerical work, loan administration, and member relations. The position also includes responsibility for retiring Association stock. The job posting describes the role as supporting the Paducah branch, while identifying Mayfield, KY as the primary work location.

Requirements

• High school diploma or GED.
• At least 2 years of experience in an office or clerical setting.
• Comfort using standard office technology and computer systems.
• Ability to read, write, and communicate clearly and effectively with staff and the public.
• Ability to read documents from many sources.
• Ability to communicate audibly with staff, customers, and the general public.

Nice To Haves

• Strong planning and organizational skills.
• Excellent written and verbal communication.
• Sound judgment and decision-making.
• Adaptability to change.
• Initiative and follow-through.
• A calm, professional demeanor, including under pressure.
• A positive attitude and team-first mentality.

Responsibilities

• Greet members warmly and respond to inquiries accurately and efficiently.
• Perform daily branch operations, including handling mail, managing files, and maintaining office supplies.
• Support loan officers with loan servicing tasks, including processing payments, preparing loan documents, and maintaining records.
• Coordinate branch activities such as meetings, training sessions, and community outreach efforts.
• Generate routine financial and operational reports and help ensure data accuracy.
• Manage records confidentially and with attention to detail.
• Help new members with paperwork and onboarding, serving as a point of contact.
• Maintain compliance with internal policies and regulatory standards, including IT security, privacy requirements, and standards of conduct.
• Collaborate with the team and provide support where needed.
• Represent the organization professionally to members, partners, and the community.
• Retire Association stock.

Benefits

• Competitive compensation.
• Generous paid time off, including vacation and sick time.
• 12 paid holidays.
• Medical, dental, and vision insurance.
• 401(k) retirement benefits with a 3% automatic contribution and up to a 6% match.
• Company-provided life insurance.
• Disability coverage.
• Relocation assistance, if applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED