Member Service Representative

ABNB Federal Credit Union•Virginia Beach, VA

12d•$18 - $19•Onsite

About The Position

The Member Service Representative assists members and prospective members with their Credit Union needs. The role independently processes financial transactions, explains services, opens and maintains accounts, responds to problems, and directs members to appropriate people or departments. The representative ensures assigned sales, service, and operational functions are performed efficiently and within guidelines, and supports members through in-branch service, incoming and outbound calls, the message center, and email.

Requirements

High school diploma or equivalent.
One to three years of similar or related experience.
Ability to operate a PC and related software programs with average speed and accuracy.
Time management and organizational skills.
Excellent interpersonal and communication skills for interacting with members and employees in person, electronically, and by phone.
Ability to handle first-level conflict resolution, build relationships, and solicit cooperation, using diplomacy and tact when discussions require confidentiality and discretion.
Ability to sit or stand at a computer for extended periods and lift up to 15 pounds.

Nice To Haves

Experience with Microsoft Office, Outlook, and SharePoint.

Responsibilities

Present and explain Credit Union products and services, and help members and prospective members identify products that meet their financial needs.
Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and debit card issuance.
Open and close account types and perform file maintenance, ensuring required signatures and documents are collected.
Answer questions and resolve problems by listening, asking questions, understanding concerns, and identifying solutions.
Maintain a professional and courteous attitude with co-workers, members, management, board members, and outside vendors.
Support other branch locations and the Contact Center as needed.
Follow safety and security rules and regulations and help maintain the branch’s condition and appearance.
Participate in approved or recommended training and continuing education, including online classes.
Perform other duties as assigned.

Benefits

Affordable medical, dental, and vision plans.
Paid time off accruing from the first day.
11 paid federal holidays each year.
401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting.
Company-paid short-term and long-term disability coverage.
Company-paid employee life and AD&D coverage.
Tuition reimbursement.
Competitive pay with opportunities for annual raises and promotions.
Paid community involvement opportunities.
Supportive, employee-centric workplace focused on growth and member relationships.