Member Service Representative
About The Position
Communication Federal Credit Union is hiring a Member Service Representative to provide prompt, efficient, and courteous member service and accurately process teller transactions. The role is a frontline contact for most member dealings and includes building relationships with members and cross-selling products and services in line with their financial needs and the credit union’s strategic goals. The representative works toward individual and branch goals for member experience, transaction accuracy, and product cross-sells. The schedule rotates weekly. Candidates must be available Monday through Friday, as early as 7:45 a.m. and as late as 6:15 p.m., and for some Saturdays from 9 a.m. to noon. Communication Federal Credit Union has served members since 1939 and emphasizes community involvement, financial education, and support for local organizations. It reports a Top 5 ranking among Oklahoma credit unions by Forbes and a Bauer Five-Star rating for 35 years. The employer is an equal opportunity employer and strives to maintain a diverse workplace free of discrimination where employees feel respected and valued.
Requirements
- High school diploma or GED.
- Minimum 1–2 years of experience with a financial institution or in a customer service environment.
- Availability to work a rotating weekly schedule, Monday through Friday between 7:45 a.m. and 6:15 p.m., and some Saturdays from 9 a.m. to noon.
- Strong interpersonal and communication skills.
- Ability to accurately process transactions and requests.
- Ability to handle multiple tasks in a fast-paced, service-oriented environment.
- Strong initiative and willingness to take on new opportunities.
Nice To Haves
- Prior cash-handling experience.
- Collaborative approach to teamwork.
- Strong listening skills and a desire to help people.
Responsibilities
- Accurately process teller transactions, including deposits, withdrawals, and loan payments.
- Serve as a primary contact for members and build relationships with them.
- Understand and cross-sell credit union products and services in line with members’ financial needs and the credit union’s strategic goals.
- Work toward individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Benefits
- 200% 401(k) match up to 5%.
- 11 paid holidays.
- Medical plans starting at $5 per pay period for employee-only coverage.
- Dental, vision, short-term disability, hospital, and accident indemnity plans.
- Employer-paid basic life, AD&D, and long-term disability.
- Medical and dependent-care flexible spending accounts.
- Tuition and educational assistance.
- Additional employee perks and discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
