Member Service Representative

General Electric Credit Union • Blue Ash, OH

6d

About The Position

The Member Service Representative serves as the primary point of contact for credit union members, handling a variety of inquiries and transactions through inbound calls. The role focuses on maintaining high member satisfaction and providing support and solutions for general financial questions and concerns.

General Electric Credit Union is a not-for-profit, member-owned full-service financial institution headquartered in Cincinnati, with branches in Ohio and Kentucky. The organization emphasizes quality service, an employee-friendly workplace, and team member development and career advancement.

Requirements

• High school diploma or GED.
• At least six months of customer service experience.
• Ability to learn and maintain proficiency in multiple computer systems, including Microsoft Office products and credit union systems.
• Ability to work in a fast-paced environment and multitask.
• Interpersonal and customer service skills to provide an exceptional member experience.
• Verbal and written communication skills to interact professionally with members and internal team members.

Nice To Haves

• Prior call center experience.
• Prior experience in a financial institution or related field.

Responsibilities

• Handle inbound member telephone inquiries, aiming to resolve issues on first contact in a timely and efficient manner.
• Answer general account questions and provide online banking support.
• Handle credit and debit card inquiries.
• Assist with transactions, including loan payments and internal transfers.
• Educate members about credit union products and services and recommend offerings to support their financial lives.
• Collaborate with internal team members through virtual channels to resolve inquiries and issues as needed.
• Share member feedback through appropriate channels for evaluation and follow-up.

Benefits

• Health, dental, and vision insurance.
• Life and disability insurance options.
• Paid time off that begins accruing upon hire, including a paid day off for the employee’s birthday.
• 401(k) retirement plan with up to a 10% match of base gross compensation.
• Tuition reimbursement opportunities and professional development.
• Volunteer opportunities with the ability to earn additional PTO hours.
• On-site clinics for vaccines and mammograms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED