Member Service Representative - Teller
About The Position
Industrial Credit Union is seeking a full-time Member Service Representative - Teller to join their team. This role involves conducting member service duties, following up on member accounts, and making impactful phone calls. The representative will be the primary contact for current and potential members, facilitating financial transactions and offering solutions. They will also promote the credit union's mission, vision, and values, building strong community relationships and ensuring a seamless member experience. The position works a full-time schedule and offers opportunities for career growth within the financial industry.
Requirements
- High school diploma or equivalent
- 6 months of customer service experience
- Strong math, clerical, and organizational skills
- Great problem-solving abilities to identify issues and suggest solutions
Nice To Haves
- A minimum of 6 months of cash handling or teller experience in a credit union is preferred.
Responsibilities
- Conducting member service duties
- Follow-up on member accounts
- Making impactful phone calls to members
- Facilitating financial transactions
- Offering solutions to meet member needs
- Promoting the credit union's mission, vision, and values
- Building strong relationships within the community
- Managing various aspects of the teller position
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
- Company-sponsored life insurance
- Long-term disability insurance (LTD)
- 3 weeks of paid time off (PTO) that accrues on day 1 and increases based on length of employment
- Sick leave
- 11 paid holidays per year
- Gift card incentives
- Growth opportunities
- Opportunities for internal advancement with four levels of MSRs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
