Part-Time Member Service Representative/Personal Banker
About The Position
Jovia Financial Credit Union is seeking a part-time Member Service Representative/Personal Banker to serve members and prospective members. The role supports a service- and sales-oriented culture by identifying members’ needs, recommending appropriate products and services, processing transactions accurately, and resolving concerns. The representative records information, uses the provided software system to conduct transactions, and explains available services to help members meet their financial needs. The position is part-time for 19 hours per week, with availability required on Fridays, Saturdays, and one other weekday. Jovia describes itself as a not-for-profit credit union focused on member service, innovation, convenience, and community. It offers paid training, professional development, and a range of benefits and workplace programs.
Requirements
- Bachelor’s degree or at least 18 months of relevant experience in the financial industry or in customer service.
- Previous banking or financial services experience.
- Desire to provide outstanding member service.
- Ability to discuss products and services.
- Professional appearance and an enthusiastic, assertive personality.
- Self-motivated.
- Strong computer skills.
- Excellent communication skills.
- Thorough knowledge of negotiable instruments.
- Dependability and punctuality, with availability on Fridays, Saturdays, and one other weekday for a total of 19 hours.
Responsibilities
- Deal directly with members and potential members.
- Support and promote a successful service and sales culture by identifying members’ needs and cross-selling appropriate products.
- Process transactions, including loan payments and funds transfers, efficiently and accurately.
- Research and resolve member concerns.
- Record information sufficiently and accurately.
- Use the provided software system efficiently to perform member transactions.
- Engage with members to obtain information and explain available services that meet their financial needs.
Benefits
- Competitive compensation and paid training.
- Engaged managers who value employee input, communicate transparently, and provide coaching.
- Professional development, growth opportunities, and a supportive learning environment.
- Friendly work culture with social activities that encourage creativity and collaboration.
- 401(k) with a generous match.
- Employee Activity Groups.
- Tuition reimbursement and school loan repayment plans for full-time employees.
- Gym reimbursement and employee wellness time off.
- Flexible PTO options, including vacation payout and sick time incentive payouts.
- Discounts on employee loans.
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What This Job Offers
Job Type
Part-time
