Personal Banker (Member Service Representative III)

SchoolsFirst Federal Credit Union•Orangevale, CA

6d•Onsite

About The Position

The Personal Banker (Member Service Representative III) provides World Class service to Members visiting branch and service center locations. The role provides information about credit union products and services, builds Member relationships, and processes transactions related to savings, consumer loans, real estate loans, and auxiliary services. It delivers face-to-face and consultative assistance by assessing Member needs, addressing concerns, and securing agreement on suitable services. The role also handles Membership and account openings, loan requests and fundings, account research and problem resolution, required documentation, file maintenance, and cash and negotiable items. The Personal Banker begins concentrating on a branch specialty area, which may be savings, consumer lending, or real estate lending, and may support departments as a branch liaison or perform vault custodian duties when assigned. The position also follows regulatory compliance and assigned training requirements, including applicable BSA regulations.

Requirements

High school diploma or GED.
3–5 years of prior related experience.
Notary license; if not already licensed, completion of notary training and licensing is required.
Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

Provide World Class Member service to Members at branch and service center locations.
Explain and promote credit union products and services to build Member relationships.
Process transactions involving savings, consumer loans, real estate loans, and auxiliary credit union services.
Provide face-to-face and consultative assistance by assessing Member needs, addressing concerns, and gaining agreement.
Process new Memberships, additional share accounts, savings services, loan requests, and loan fundings.
Research accounts, identify Member account problems, and correct them.
Complete account and loan documentation according to credit union procedures.
Maintain specific knowledge of credit union savings and loan products and services.
Begin concentrating on a branch specialty area: savings, consumer loans, or real estate loans.
Maintain cash and negotiable items.
Serve as a branch liaison to support departments when needed.
Suggest ways to streamline department and credit union operations.
Perform file maintenance, including address changes, check orders, and ATM card orders.
Take on vault custodian duties when assigned.
Comply with regulatory compliance and assigned training requirements, including applicable BSA regulations.
Perform other related duties as assigned or requested.